Kathleen Fentress
Fort Walton Beach
Summary
Dynamic and resourceful Personal Assistant with a proven track record at Neil Hurkett, enhancing executive productivity by mastering time management and organization. Demonstrated expertise in handling confidential information and excelling in multitasking. Achieved significant improvements in operational efficiency and customer service, leveraging strong problem-solving skills and a professional demeanor.
Overview
24
24
years of professional experience
Work History
Personal Assistant
Neil Hurkett
07.2021 - 02.2025
- Improved time management of the executive through effective prioritization and organization of tasks.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Coordinated appointments with medical professionals.
- Provided assistance with medication management.
- Provided multifaceted services by running errands, managing mail, scheduling appointments, and arranging transportation.
- Displayed absolute discretion at handling confidential information.
- Kept detailed track of household and maintenance inventory and schedules.
Administrative Assistant
NBI Properties, Inc.
06.2018 - 06.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained inventory of office supplies and placed orders.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Received and documented deposits and rent payments.
Optometrist Technician
Dr. Dean Argentine / Walmart Vision Center
05.2001 - 05.2017
- Supported patients in selecting appropriate eyewear by offering personalized recommendations based on individual needs and preferences.
- Assisted with marketing efforts by creating visually appealing promotional materials that enhanced overall brand awareness within the community.
- Demonstrated exceptional customer service skills while assisting patients with insurance claims processing, resolving issues quickly and professionally.
- Educated patients on proper contact lens care, promoting healthy use habits that led to fewer complications or infections.
- Ensured accurate record-keeping by diligently documenting test results, diagnoses, and treatment plans in accordance with industry standards.
- Provided compassionate support to anxious patients during testing procedures, creating a calm environment that facilitated precise results measurement.
- Maintained a clean and sterile environment within the examination rooms, adhering to strict hygiene protocols for patient safety.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Education
Real Estate
David Collins School of Real Estate
Pensacola, FL06-2000
High School Diploma -
South Aiken High School
Aiken, SC06-1994
Skills
- Time management
- Multitasking and organization
- Strong work ethic
- Strong problem solver
- Attention to detail
- Professional and mature
- Resourceful
Timeline
Personal Assistant
Neil Hurkett
07.2021 - 02.2025
Administrative Assistant
NBI Properties, Inc.
06.2018 - 06.2021
Optometrist Technician
Dr. Dean Argentine / Walmart Vision Center
05.2001 - 05.2017
Real Estate
David Collins School of Real Estate
High School Diploma -
South Aiken High School
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