Kathleen Machado
Lowell,MA
Summary
Dedicated barista skilled in beverage preparation and cash handling. Known for strong teamwork and problem-solving abilities, contributing to efficient store operations and exceptional customer experiences. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
Languages
1
1
Certification
5
5
years of professional experience
Work History
Barista/Cashier
Dunkin' Donuts
Lowell, Massachusetts
03.2025 - Current
- Prepared and served high-quality beverages to customers.
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness of work area and equipment throughout shifts.
- Assisted customers with menu selections and inquiries about products.
- Collaborated with team members to ensure smooth store operations.
- Managed inventory by restocking supplies and tracking product usage.
- Followed health and safety guidelines while handling food items.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
Cashier
Spirit Halloween Store
Lowell, Massachusetts
09.2024 - 11.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Managed cash register operations and maintained accurate cash flow.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers with product selection and provided recommendations.
- Handled returns and exchanges according to store policies and procedures.
- Collaborated with team members to maintain store organization and cleanliness.
- Set up promotional displays to enhance customer shopping experience.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
Barista/Cashier
Starbucks, Target
Lowell, Massachusetts
05.2022 - 06.2023
- Prepared and served coffee beverages according to company standards.
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with menu selections and answered product questions.
- Utilized POS system to receive and process customer payments.
- Input orders into point of sale system and handled customer payments.
- Recommended pastries and sandwiches based on customer preferences to enhance their beverage experience.
- Maintained cleanliness and organization of the service area and equipment.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Managed inventory by restocking supplies and monitoring product levels.
- Trained new staff on preparation techniques and customer service standards.
- Resolved customer complaints by providing prompt, friendly service solutions.
- Ordered and received supplies to restock beverage items.
- Created promotional signs and displays to attract customer attention. to advertise store products or events.
Chiropractic Assistant
Dr.Raul Valez
Lowell, Massachusetts
08.2022 - 10.2022
- Aided the chiropractor in conducting patient examinations and therapies.
- Assisted chiropractors with treatments including applying hot and cold packs, ultrasound therapy or electrical stimulation.
- Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
- Informed patients about procedures, benefits, and care instructions clearly.
- Educated patients on wellness practices and exercises for improved health outcomes.
- Assisted with patient intake, including taking vitals such as height, weight and blood pressure.
- Assisted patients with scheduling appointments and managing their treatment plans.
- Scheduled appointments for patients both in person and over the phone.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Processed patient information using electronic health record systems accurately.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Target Team Member
Target
Lowell, Massachusetts
12.2021 - 06.2023
- Operated cash registers and processed customer transactions efficiently.
- Computed purchases and received and processed cash or credit payment.
- Bagged or packaged purchases and wrapped gifts.
- Assisted customers in locating products throughout the store.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Stocked shelves with new inventory to ensure product availability.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Cleaned shelves, counters and tables to maintain organized store.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
High School Diploma -
Greater Lowell Technical High School
Tyngsboro, MA06-2023
Skills
- Beverage preparation
- Cash handling
- Customer service
- Food safety compliance
- Inventory management
- Time management
- Team collaboration
- Problem solving
- Teamwork
- Health compliance
- Appointment scheduling
- Telephone etiquette
- Patient information management
- Payment collection
- Chiropractic assistance
- Patient care
- Patient education
- Medical terminology
- Insurance verification
- Active listening
- Medical assistant (RMA)
- Medical assistant (RMA)
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Certification
- CCMA
Timeline
Barista/Cashier
Dunkin' Donuts
03.2025 - Current
Cashier
Spirit Halloween Store
09.2024 - 11.2024
Chiropractic Assistant
Dr.Raul Valez
08.2022 - 10.2022
Barista/Cashier
Starbucks, Target
05.2022 - 06.2023
Target Team Member
Target
12.2021 - 06.2023
High School Diploma -
Greater Lowell Technical High School