Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kathleen Mansmann

Lutz

Summary

Customer Service /Management professional with over 25 years of experience. Proven ability to exceed employer and customer expectations by putting forth solid and outstanding effort in performance of duties. Ability to adapt/respond to different situations effectively and professionally. A problem solver with the ability to multitask, prioritize and manage time efficiently.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Skechers
08.2022 - 12.2024


  • Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures. Including financials, training, productivity and scheduling.
  • Completed routine store inventories including shipping and receiving.
  • Maintained visual merchandising standards to create an engaging shopping experience.
  • Empowered team members by delegating tasks effectively, offering guidance when needed increasing employee morale.


Property Manager

Self
03.1998 - 05.2019
  • Handled all marketing and advertising, promoting properties best features to obtain tenants.
  • Prepared vacant units for rent, assuring all amenities are in perfect condition to ensure a quick rental turn over.
  • Screened and selected tenants based on credit checks, income verification, background checks and references.
  • Prepared leasing agreement according to PA Law, including behavior expectations, payment methods and safety procedures.
  • Effectively handled all tenant inquires and issues, ensuring fairness and safety for all tenants. Supervised independent contractors, ensuring they are working within budget and in a timely manner.
  • Executed evictions and move outs while adhering to the appropriate legal process. Documented all payments and taxes.
  • Complied with state health codes and fair housing laws.

Assistant Store Manager

Dollar Tree Stores
03.2015 - 08.2017
  • Oversaw daily operations, including financials, training, and productivity.
  • Created strategies that increased sales while minimizing waste through expert merchandising visibility and stock replenishment.
  • Responded to customer inquiries and online orders.
  • Provided sales support to colleagues and customers, increasing employee morale and customer satisfaction.
  • Managed inventory receiving and ordering, maintaining organized stockroom and inventory inspections while effectively merchandising the store for optimal sales growth.

Cook / Caterer

Self Employed Services
02.2000 - 08.2012
  • Prepared meals efficiently under time constraints for timely service during peak hours with high accuracy, maximizing customer satisfaction.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Front Desk Receptionist

Stephen's Hair Graphics
04.1990 - 09.1997
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in/ check-out process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
  • Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
  • Responded to inquiries and requests made online, by phone and by email.
  • Managed high call volume, ensuring smooth communication between clients and spa staff.

Education

Certification - Property Management

C. E. Shop
10.2021

Certification - Real Estate

C. E. Shop
11.2020

Certification - COVID 19 Contact Tracing

Johns Hopkins University
05.2020

Associate in Arts (AA) - Merchandising

The Art Institute of Pittsburgh
Pittsburgh, PA
06.1994

Skills

  • Retail merchandising
  • Retail operations management
  • Retail sales and strategic selling
  • Customer service
  • Theft prevention strategies
  • Store management experience
  • Point of sale system
  • Planogram execution
  • Staff training and development
  • Employee scheduling
  • Assistant management expertise
  • Inventory management
  • Profit & Loss
  • Time management

Certification

Stanford /Online

10/2020

Stanford Introduction to food and health


Johns Hopkins University

05/2020

Covid-19 Contact Tracing


ISSA (International Sports Sciences Association)

12/2020

Nutritionist


The C.E. Shop

05/2021

63 hour Florida Real Estate Sales Associate Licensing


The C.E. Shop

09/2021

Residential Property Management Essentials

Timeline

Assistant Store Manager

Skechers
08.2022 - 12.2024

Assistant Store Manager

Dollar Tree Stores
03.2015 - 08.2017

Cook / Caterer

Self Employed Services
02.2000 - 08.2012

Property Manager

Self
03.1998 - 05.2019

Front Desk Receptionist

Stephen's Hair Graphics
04.1990 - 09.1997

Certification - Real Estate

C. E. Shop

Certification - COVID 19 Contact Tracing

Johns Hopkins University

Associate in Arts (AA) - Merchandising

The Art Institute of Pittsburgh

Certification - Property Management

C. E. Shop

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