Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer
Kathleen Marcum

Kathleen Marcum

Closer / Administrative Assistant
Ypsilanti,MI

Summary

Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
6
years of professional experience

Work History

Closer

Hamilton Home Loans
Sunrise, FL
12.2021 - 05.2022
  • Took lead in sending out preliminary closing disclosures, managing 20 loans per day, decreasing turn times and increasing monthly closing production.
  • Maintained checklists of required documentation and open issues affecting closings.
  • Collaborated with lenders, agents and legal professionals to resolve transactional and title issues.
  • Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
  • Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
  • Verified government-backed loans followed strict agency guidelines.
  • Reviewed titles, insurance, and flood zone certifications to meet closing standards for each property.
  • Analyzed identified defects and remediated issues by using established procedures and available resources.
  • Produced and submitted completed loan packages to title and escrow professionals.

Administrative Assistant

University Lending Group - University Bank
Ypsilanti, MI
06.2020 - 12.2021
  • Creation of 6 Excel databases to use in auditing and analysis of Management/Sales/Operations/Marketing production reporting.
  • Invoice and expense report submission/approval with accounting.
  • Completing monthly management reports and assistance with ULG Board packages.
  • Manage projects of varying scopes with direction from ULG President.
  • Assist marketing department in managing social media reach.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Maintained staff directory and company policy handbook for human resources department.
  • Performed research to collect and record industry data.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.

Wholesale Operations Team Lead

Midwest Loan Solutions - University Bank
Southfield, MI
06.2019 - 06.2020
  • Managed and overseen daily operations for 5 departments with 20 employees. (Closing, Underwriting Support, Disclosure Desk, Purchase Review, Post Closing)
  • Maintains and fosters positive relationships with customers and business partners.
  • Creation, auditing and analysis of Management/Sales reporting.
  • Administer various time and labor, vacation requests, new employee set up/discharge paperwork.
  • Maintains attendance and minutes of monthly staff meetings and department trainings.
  • Issues all PCCD's and manages all unresolved post-closing conditions.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  • Assist in assembly of State compliance examination files and information as directed.
  • Invoice and expense report submission/approval with accounting.
  • Motivated and trained employees to maximize team productivity.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Developed and deepened relationships with customers, vendors and internal stakeholders.
  • Distributed individual assignments to team members and monitored progress against production timetables.
  • Identified issues, analyzed information and provided solutions to problems.

Secondary Market Analyst

University Bank
Southfield, MI
02.2019 - 06.2019
  • Established and lead in training secondary team in wholesale pricing and ATR/QM pricing.
  • Onboarded, priced and locked loans for over 50 wholesale partners and 70 retail loan officers.
  • Send out loan bid tapes to multiple investors for competitive bids.
  • Review and execute LOIs with investors.
  • Prepare, gather and retrieve all documents to be sent to investors for review and purchase of loans.
  • Provide quality, accurate and timely customer service with investors and internal counterparties.
  • Overseeing loan pipeline, ensuring loans are cleared to fund.
  • Reconcile funding advice and provide balances needed for loan purchases.
  • Assists with daily review of product pricing and market conditions utilized with pricing of mortgage rates.
  • Assists Loan Officers and Account Executives with system pricing discrepancies.

Secondary Market & Operations Support Administrator

Huron Valley Financial
Ann Arbor, MI
11.2016 - 02.2019
  • Manages rate lock desk and secondary marketing services for both retail and TPO channels.
  • Maintains business relationships with Huron Valley's TPO Clients, Investors, and Vice Capital Markets.
  • Completes quarterly and annual Investor recertification's as well as any new investor applications.
  • Build and release new pricing through Optimal Blue for new products, branches, and TPO Clients.
  • Back up support for 4 different departments, funding, post-closing, CAD review, and Pre-Closing documents.
  • Monitored sales team performance, analyzed sales data and reported information to area managers.

Education

Business Administration Business Administration

WASHTENAW COMMUNITY COLLEGE

Skills

  • Excel, Word, Adobe, Outlook
  • Excellent analytical skills
  • Able to work with highly confidential information
  • Fluent in InDesign and Adobe Premier Pro
  • Highly organized and detail oriented
  • Financial Data Collection
  • Loan Records Filing and Maintenance
  • Loan Information Recording
  • Customer Communication
  • Billing and Payment Processing
  • Loan Disbursement
  • Appoint Scheduling

Timeline

Closer

Hamilton Home Loans
12.2021 - 05.2022

Administrative Assistant

University Lending Group - University Bank
06.2020 - 12.2021

Wholesale Operations Team Lead

Midwest Loan Solutions - University Bank
06.2019 - 06.2020

Secondary Market Analyst

University Bank
02.2019 - 06.2019

Secondary Market & Operations Support Administrator

Huron Valley Financial
11.2016 - 02.2019

Business Administration Business Administration

WASHTENAW COMMUNITY COLLEGE
Kathleen MarcumCloser / Administrative Assistant