Kathleen Marcum
Closer / Administrative Assistant
Ypsilanti,MI
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Closer
Hamilton Home Loans
Sunrise, FL
12.2021 - 05.2022
- Took lead in sending out preliminary closing disclosures, managing 20 loans per day, decreasing turn times and increasing monthly closing production.
- Maintained checklists of required documentation and open issues affecting closings.
- Collaborated with lenders, agents and legal professionals to resolve transactional and title issues.
- Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
- Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
- Verified government-backed loans followed strict agency guidelines.
- Reviewed titles, insurance, and flood zone certifications to meet closing standards for each property.
- Analyzed identified defects and remediated issues by using established procedures and available resources.
- Produced and submitted completed loan packages to title and escrow professionals.
Administrative Assistant
University Lending Group - University Bank
Ypsilanti, MI
06.2020 - 12.2021
- Creation of 6 Excel databases to use in auditing and analysis of Management/Sales/Operations/Marketing production reporting.
- Invoice and expense report submission/approval with accounting.
- Completing monthly management reports and assistance with ULG Board packages.
- Manage projects of varying scopes with direction from ULG President.
- Assist marketing department in managing social media reach.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Organized weekly staff meetings and logged minutes for corporate records.
- Maintained staff directory and company policy handbook for human resources department.
- Performed research to collect and record industry data.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Wholesale Operations Team Lead
Midwest Loan Solutions - University Bank
Southfield, MI
06.2019 - 06.2020
- Managed and overseen daily operations for 5 departments with 20 employees. (Closing, Underwriting Support, Disclosure Desk, Purchase Review, Post Closing)
- Maintains and fosters positive relationships with customers and business partners.
- Creation, auditing and analysis of Management/Sales reporting.
- Administer various time and labor, vacation requests, new employee set up/discharge paperwork.
- Maintains attendance and minutes of monthly staff meetings and department trainings.
- Issues all PCCD's and manages all unresolved post-closing conditions.
- Manage staff, preparing work schedules and assigning specific duties.
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
- Assist in assembly of State compliance examination files and information as directed.
- Invoice and expense report submission/approval with accounting.
- Motivated and trained employees to maximize team productivity.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Distributed individual assignments to team members and monitored progress against production timetables.
- Identified issues, analyzed information and provided solutions to problems.
Secondary Market Analyst
University Bank
Southfield, MI
02.2019 - 06.2019
- Established and lead in training secondary team in wholesale pricing and ATR/QM pricing.
- Onboarded, priced and locked loans for over 50 wholesale partners and 70 retail loan officers.
- Send out loan bid tapes to multiple investors for competitive bids.
- Review and execute LOIs with investors.
- Prepare, gather and retrieve all documents to be sent to investors for review and purchase of loans.
- Provide quality, accurate and timely customer service with investors and internal counterparties.
- Overseeing loan pipeline, ensuring loans are cleared to fund.
- Reconcile funding advice and provide balances needed for loan purchases.
- Assists with daily review of product pricing and market conditions utilized with pricing of mortgage rates.
- Assists Loan Officers and Account Executives with system pricing discrepancies.
Secondary Market & Operations Support Administrator
Huron Valley Financial
Ann Arbor, MI
11.2016 - 02.2019
- Manages rate lock desk and secondary marketing services for both retail and TPO channels.
- Maintains business relationships with Huron Valley's TPO Clients, Investors, and Vice Capital Markets.
- Completes quarterly and annual Investor recertification's as well as any new investor applications.
- Build and release new pricing through Optimal Blue for new products, branches, and TPO Clients.
- Back up support for 4 different departments, funding, post-closing, CAD review, and Pre-Closing documents.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
Education
Business Administration Business Administration
WASHTENAW COMMUNITY COLLEGE
Skills
- Excel, Word, Adobe, Outlook
- Excellent analytical skills
- Able to work with highly confidential information
- Fluent in InDesign and Adobe Premier Pro
- Highly organized and detail oriented
- Financial Data Collection
- Loan Records Filing and Maintenance
- Loan Information Recording
- Customer Communication
- Billing and Payment Processing
- Loan Disbursement
- Appoint Scheduling
Timeline
Closer
Hamilton Home Loans
12.2021 - 05.2022
Administrative Assistant
University Lending Group - University Bank
06.2020 - 12.2021
Wholesale Operations Team Lead
Midwest Loan Solutions - University Bank
06.2019 - 06.2020
Secondary Market Analyst
University Bank
02.2019 - 06.2019
Secondary Market & Operations Support Administrator
Huron Valley Financial
11.2016 - 02.2019
Business Administration Business Administration
WASHTENAW COMMUNITY COLLEGE
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