Summary
Overview
Work History
Education
Skills
Affiliations
Websites
References
Timeline
AssistantManager
Kathleen Mares

Kathleen Mares

Victoria,TX

Summary

Personable and dedicated Customer Service Representative with extensive experience in the IT industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

IT Technical Support Specialist

DE Web Works
Mount Victoria, Texas
11.2022 - Current
  • Monitored and responded quickly to requests received through the IT help desk ticketing system.
  • Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained user accounts in Active Directory and Exchange Server environments.
  • Provided technical support to users via telephone or remote access.
  • Installed, configured, and maintained customer VOIP telephone systems.
  • Provided technical support for local area networks, wide area networks and Internet connections.
  • Maintained inventory records of all hardware components used in the network environment.

IT Technical Support Intern

DE WebWorks
Victoria, Texas
07.2022 - 11.2022
  • Assisted customers with technical support inquiries, troubleshooting hardware and software issues.
  • Developed customer service skills to effectively communicate with clients over the phone and through email.
  • Diagnosed and repaired computer systems, including laptops, desktops, tablets, printers, networks.
  • Provided remote support for users located offsite via telephone or online chat services.
  • Provided assistance in setting up new computers, printers, and other IT-related equipment.

Optician

Walmart
Victoria, TX
08.2021 - 04.2022
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.

Optometrist Assistant

Transvision
Victoria, TX
01.2020 - 04.2021
  • Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
  • Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
  • Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.

Education

High School Diploma -

Victoria East High School
Victoria, TX
06.2019

Skills

  • Work Order Preparation
  • Attention to Detail
  • Appointment Scheduling
  • Fast learner
  • End-User Training
  • VoIP Systems
  • Disaster Recovery Planning
  • Advanced troubleshooting
  • Mobile Device Management
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Azure
  • Problem-solving abilities
  • Adaptability
  • Multitasking
  • Task Prioritization

Affiliations

TransvisionWebWorks

  • Small Business owner
  • Gamer
  • Reading
  • Cosplay
  • Photography

References

References available upon request.

Timeline

IT Technical Support Specialist

DE Web Works
11.2022 - Current

IT Technical Support Intern

DE WebWorks
07.2022 - 11.2022

Optician

Walmart
08.2021 - 04.2022

Optometrist Assistant

Transvision
01.2020 - 04.2021

High School Diploma -

Victoria East High School

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Kathleen Mares