Kathleen Marshall, PharmD, RPh
Buford,Georgia
Summary
Pharmacy professional prepared to excel in dynamic retail environment with focus on delivering high-quality patient care. Proven ability to manage medication dispensing and drug utilization reviews while maintaining strong collaboration with healthcare teams. Recognized for adaptability and commitment to achieving optimal patient outcomes.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director of Pharmacogenetic Services
Pro-GeneX Clinical Services
11.2020 - 01.2024
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Analyzed and interpreted patient pharmacogenetic profiles and counseled patients on how best to leverage their current medication regimen using their unique metabolic profile
Pharmacy Consultant
Pro-GeneX Clinical & Laboratory Services
10.2019 - 10.2020
- Supported transitions-of-care processes through comprehensive medication reconciliation efforts, minimizing the risk of adverse events.
- Evaluated emerging clinical trends and incorporated them into practice, ensuring up-to-date knowledge among colleagues and stakeholders.
- Implemented innovative strategies to reduce medication costs without compromising patient care or satisfaction levels.
- Served as a trusted resource for drug information inquiries from colleagues and patients alike, fostering an environment of collaboration and knowledge sharing.
Pharmacy Manager/Co-owner/Pharmacist
North Florida Pharmacy of Fort White
06.2007 - 10.2019
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Properly instructed pharmacy students and residents on introductory and advanced pharmacy practice rotations.
- Received and accurately processed written prescriptions from customers using Rx30: Pharmacy Management Software
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Managed budget effectively, controlling expenses while ensuring pharmacy was well-stocked and staffed.
Staff Pharmacist
North Florida Pharmacy
06.2004 - 06.2007
- Effectively resolved insurance rejections and other billing issues.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Provided comprehensive staff support during peak hours, effectively managing increased workload without compromising quality of service or patient safety.
- Enhanced patient care by providing accurate medication dispensing and thorough counseling on drug interactions.
- Ensured consistent delivery of high-quality pharmaceutical services through adherence to established standards and guidelines.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Received and accurately processed written prescriptions from customers using Rx30: Pharmacy Management Software
- Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
- Regularly stocked shelves, rotated stock and checked for expired medications.
- Enthusiastically answered questions regarding medications and side effects and printed out detailed information on pharmaceuticals for customers.
Staff Pharmacist
Kmart Pharmacy
05.2002 - 06.2004
- Effectively resolved insurance rejections and other billing issues.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Provided comprehensive staff support during peak hours, effectively managing increased workload without compromising quality of service or patient safety.
- Enhanced patient care by providing accurate medication dispensing and thorough counseling on drug interactions.
- Ensured consistent delivery of high-quality pharmaceutical services through adherence to established standards and guidelines.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
- Regularly stocked shelves, rotated stock and checked for expired medications.
- Enthusiastically answered questions regarding medications and side effects and printed out detailed information on pharmaceuticals for customers.
- Received and accurately processed written prescriptions from customers using medical computer system.
Education
Doctor of Pharmacy - Pharmacy
University of Florida, College of Pharmacy
Gainesville, FL05-2002
Bachelor of Science - Mathematics
St. Andrews Presbyterian College
Laurinburg, NC05-1998
Bachelor of Arts - Chemistry
St. Andrews Presbyterian College
Laurinburg, NC05-1998
Skills
- Pharmacy Automation
- Medication Therapy Management
- Patient Counseling
- Clinical Pharmacy
- Account Reconciliation
- Rx30: Pharmacy Management Software
- Microsoft Office
- Team leadership
- Project oversight
- Operational efficiency
- Program development
- Executive decision-making
- Process improvement
- Customer relations
- Quality assurance
- Data analysis
Certification
Registered Pharmacist, RPH035094
Board of Pharmacy, State of Georgia (2024)
Registered Pharmacist, PS36626
Board of Pharmacy for the State of Florida (2002)
Florida Pharmacists Immunization Course
Florida Medical Association & Florida Pharmacy Association (2021)
Certificate of Achievement
Pharmacogenomics Certificate Program, American Society of Health-System Pharmacists (2021)
Timeline
Director of Pharmacogenetic Services
Pro-GeneX Clinical Services
11.2020 - 01.2024
Pharmacy Consultant
Pro-GeneX Clinical & Laboratory Services
10.2019 - 10.2020
Pharmacy Manager/Co-owner/Pharmacist
North Florida Pharmacy of Fort White
06.2007 - 10.2019
Staff Pharmacist
North Florida Pharmacy
06.2004 - 06.2007
Staff Pharmacist
Kmart Pharmacy
05.2002 - 06.2004
Registered Pharmacist, RPH035094
Board of Pharmacy, State of Georgia (2024)
Registered Pharmacist, PS36626
Board of Pharmacy for the State of Florida (2002)
Florida Pharmacists Immunization Course
Florida Medical Association & Florida Pharmacy Association (2021)
Certificate of Achievement
Pharmacogenomics Certificate Program, American Society of Health-System Pharmacists (2021)
Doctor of Pharmacy - Pharmacy
University of Florida, College of Pharmacy
Bachelor of Science - Mathematics
St. Andrews Presbyterian College
Bachelor of Arts - Chemistry
St. Andrews Presbyterian College
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