Kathleen Mattern

• Developed and implemented streamlined systems and processes, significantly improving team efficiency and productivity.
• Spearheaded the onboarding and training process for new hires, including setting up user accounts and ensuring access to necessary tools and systems.
• Provided training and support for new systems, ensuring smooth adoption across the team.
• Handled sensitive information with discretion, maintaining the confidentiality of company documents and personnel records.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote seamless integration into the team dynamic.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
• Managed office inventory activities, including ordering requisitions, stocking, and shipment receiving.
• Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
• Worked closely with the leadership team to align system developments with company growth strategies, contributing to overall business success.

•. Managed a team, providing direction, support, and training to ensure high performance and successful project completion.

•. Worked closely with the CEO to develop and execute strategic initiatives, aligning operations with the company's long term goals.

• Solved problems timely and effectively, ensuring customer satisfaction.
• Managed day-to-day department operations with effective workflow coordination.
• Assisted operations manager with planning of routine operations and special projects.
• Supported daily operations by organizing office spaces for maximum functionality and ease of use.
• Provided administrative support with accurate document preparation and data entry.
• Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Handled calls promptly and with courteous professionalism.
• Contributed to a clean and well-organized office environment by completing routine cleaning tasks and restocking shelves as needed.
• Developed strong relationships with repeat customers through attentive service tailored to individual preferences.
• Worked closely with management to identify areas for improvement within the office, leading to increased efficiency and overall performance
• Resolved customer complaints professionally, ensuring a positive resolution for both parties.