Summary
Overview
Work History
Education
Skills
Timeline
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Kathleen McAllister

Farmington,NY

Summary

Dynamic professional with extensive experience at the Department of Commerce, excelling in data collection and compliance. Proven ability in time management and sensitive material handling, recognized for enhancing operational efficiency and collaborating effectively with teams. Adept at document retrieval and maintaining high standards of confidentiality in diverse environments.

Overview

14
14
years of professional experience

Work History

Field Representative

Department of Commerce
New York, NY
08.2024 - 02.2025
  • Collected sensitive data for Department of Justice while ensuring compliance with all regulations.
  • Transmitted data promptly to maintain operational efficiency.
  • Organized client records to support timely access and retrieval.
  • Identified security risks to mitigate potential issues effectively.
  • Collaborated with Field Representatives nationwide to enhance data collection efforts.
  • Conducted surveys and interviews with field participants for comprehensive data gathering.

Customer Service, Frontend/ Garden

Home Depot
Victor, NY
05.2021 - 08.2024
  • Resolved customer issues promptly to enhance satisfaction.
  • Answered phones and directed customers to appropriate departments.
  • Assisted customers in self-checkout lines to expedite transactions.
  • Developed plant care guide for the garden department to educate staff and customers.

Census Enumerator

US Government
Farmington, NY
09.2020 - 10.2020
  • Communicated clearly and listened attentively throughout the interview process to facilitate the exchange of information.
  • Utilized script for on-demand phone project assignment to deliver surveys to recipients.
  • Maintained confidentiality when addressing sensitive information with tact and diplomacy.
  • Checked all contact information from research subjects for accuracy and implemented it into the company's computer system.
  • Developed practical and comprehensive lines of questioning to encourage communication with the subject of the interview.
  • Interacted sensitively, effectively, and professionally with individuals from diverse cultural, socioeconomic educational, sexual, gender, and religious orientations and backgrounds.
  • Focused and observant of individuals' verbal and non-verbal communication cues such as tone, inflection, and body language.
  • Collected information related to location and other personal information through conduction of thorough interviews.
  • Juggled multiple projects and tasks to ensure high-quality and timely delivery.
  • Resolved interpersonal conflicts by listening, finding common ground, and building relationships.
  • Recognized by management for providing exceptional customer service.

Auto Auction Driver

Rochester/Syracuse Auto Auction
Waterloo, NY
09.2012 - 09.2013
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Coordinated with team members and remained flexible in work scheduling to meet service needs.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.

Receptionist

Ultrafab
Farmington, NY
03.2011 - 08.2012
  • Answered and directed incoming calls using a multi-line telephone system.
  • Greeted visitors, assessed needs, and directed them to appropriate personnel.
  • Directed clients to appropriate personnel to address concerns, resolve complaints, or answer account-related questions.
  • Sorted incoming mail and directed to the correct personnel each day.
  • Communicated with vendors to place and receive orders, request maintenance services, and deliver instruction on behalf of office management.
  • Organized and booked travel plans and itineraries, including transportation and overnight accommodation for clients, staff, and leaders.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Maintained daily calendars, set appointments with clients, and planned daily office events.
  • Prepared, compiled, and filed documents as well as reports presented to various parties.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents, and rearranging schedules.
  • Received incoming packages and mail, dispersed parcels and correspondence, and shipped outgoing items daily.

Education

High School Diploma -

East High
Rochester

Electronics Technology -

BOCES
Spencerport

Network Technician -

BOCES
Canandaigua

Skills

  • Time management expertise
  • Inventory management
  • Sanitization practices
  • MSDS compliance
  • PC proficiency
  • Excel proficiency
  • Sensitive material handling
  • Document retrieval
  • Meeting coordination
  • Data entry and documentation
  • Adaptability

Timeline

Field Representative

Department of Commerce
08.2024 - 02.2025

Customer Service, Frontend/ Garden

Home Depot
05.2021 - 08.2024

Census Enumerator

US Government
09.2020 - 10.2020

Auto Auction Driver

Rochester/Syracuse Auto Auction
09.2012 - 09.2013

Receptionist

Ultrafab
03.2011 - 08.2012

High School Diploma -

East High

Electronics Technology -

BOCES

Network Technician -

BOCES

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Kathleen McAllister