Kathleen McCarthy
Rochester
Summary
A compassionate and experienced human services professional with over 25 years of service working with individuals with developmental and intellectual disabilities. Renowned for excellence in service delivery, and noted for a motivational and enthusiastic leadership style. Proven ability to develop strong peer relationships, work collaboratively, and handle complex situations with diplomacy. Extensive expertise in supervision, person-centered planning, program operations, and development.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Director of Residential Services
Heritage Christian Services
01.2020 - Current
- Oversees the operations of the residential homes in the region assigned; which includes providing quality services and meeting Heritage Christian Services expectations and all applicable State and Federal regulations
- Develops and executes strategic vision and direction for the department, in alignment with Agency strategic map
- Responsible for managing projects on the strategy map and for ensuring ownership and involvement with teammates supervised
- Collaborate with business analytics, IT, Workforce, Payroll, QA and other departments to develop a systems approach to collecting, measuring and monitoring key metrics that inform operations, agency standards and business practices
- Provides ongoing supervision, evaluation, and promotes a culture of continuous learning and coaching for to the Associate Directors of Residential Services and the Qualified Intellectual Disability Professional
- Creates a positive culture of leadership development, succession planning, career paths and has a focus on engaging and retaining employees
- Is committed to creating, maintaining and enhancing a welcoming, inclusive, diverse and equitable experience and environment
- Responsible for communicating with key stakeholders, which may include people supported, families, Agency leadership, managers and clinicians, as we strive for strong alignment in carrying out the Agency mission
- Engages in meaningful and collaborative relationship management with other Agency directors and leaders
- Ensures compliance with the Agency Compass plan and is actively engaged with the Agency’s Person-Centered Excellence/ Quality Measures Plan
- Assures that services to people supported in the residential program are provided with a person-centered approach that meets or exceeds the Home and Community Based Waiver Service requirements, OPWDD regulations, and applicable State and Federal laws
- Responsible for ensuring residential properties and the physical plant meet Heritage Christian quality standards
- Promotes opportunities for self-advocacy within programs
- Leads the residential team with capital budgeting process
- Assist in the development of the annual budget for residential services
- Serves as a positive role model for direct support staff and individuals served
- Interacts with others in a way which will assist direct support staff in developing behaviors, skills and attitudes necessary for success
- Develops, in collaboration with team members, policies and procedures and assures that applicable policies and procedures are carried out
- Oversee the coordination of individual’s admission, movements, and discharge for residential services
Associate Director of Residential Operations
Heritage Christian Services
01.2004 - 01.2020
- Provide oversight and guidance to Residential Managers in certified IRAs, ensuring administrative expectations are met while supporting and promoting the mission, vision, and values of Heritage Christian Services
- Perform supervisory and administrative functions, including budgeting, fiscal responsibilities, policy development and monitoring, personnel management, and public relations
- Coordinate services with community agencies such as the Office for People with Developmental Disabilities, the NYS Division of Homeland Security and Emergency Services/Office of Fire Prevention and Control (OFPC), Social Services Department, NY State Justice Center, Mental Health Department, and other providers
- Support individuals in choosing their living environments, fostering a philosophy of self-direction, community participation, productivity, and full citizenship
- Conduct NYS and internal COMPASS assessments to ensure superior quality services and regulatory compliance
- Ensure health and safety standards for individuals and homes are met
- Foster a performance management philosophy through the development of performance objectives and staff development plans
- Served as the designated QIDP
- Provide counsel and guidance on employee relations issues, including recruitment strategies, grievances, discipline, conflict resolution, medical/time and attendance issues, and contract interpretation
- Chaired a committee for Heritage Christian Services Reunion at the Rotary Sunshine Campus
Residential Residence Manager
Heritage Christian Services
01.1996 - 01.2001
- Managed residential programs, ensuring quality service delivery and regulatory compliance
Education
Bachelor of Science -
State University of New York at Brockport
Brockport, NY05.1994
Skills
- Critical Thinking
- Communication
- Responsibility
- Conflict Resolution
- Teamwork
- Operational Excellence
- Supervision
- Leadership
- Proficiency in Microsoft Office
- Proficiency in Therap
- Proficiency in ADP
- Proficiency in Quick Mars
- Proficiency in APPS
- Proficiency in Outlook
- Proficiency in Excel
Websites
Certification
- New York Alliance Executive Leadership Series-Certificate of Completion
- Dale Carnegie Leadership Series Graduate and 2-time mentor
- New York Alliance for Inclusion & Innovation NYSACRA - Certified Housing Navigator
- NADSP Training Cohort
Timeline
Director of Residential Services
Heritage Christian Services
01.2020 - Current
Associate Director of Residential Operations
Heritage Christian Services
01.2004 - 01.2020
Residential Residence Manager
Heritage Christian Services
01.1996 - 01.2001
Bachelor of Science -
State University of New York at Brockport
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