Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathleen McCarthy

Pittsburgh,PA

Summary

Dynamic Pharmacy Technician with proven expertise at Giant Eagle in optimizing workflow and enhancing patient satisfaction. Skilled in medication dispensing and insurance verification, I excel in team collaboration and problem-solving. Committed to maintaining confidentiality and adhering to HIPAA regulations, I consistently improve operational efficiency and reduce medication errors.

Overview

11
11
years of professional experience

Work History

Pharmacy Technician

Giant Eagle
02.2017 - Current
  • Processed prescription orders accurately and efficiently, ensuring timely patient service.
  • Assisted pharmacists in medication preparation and dispensing procedures, enhancing workflow efficiency.
  • Maintained inventory levels through regular stock checks, minimizing shortages and excess supplies.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Educated patients on proper medication usage and potential side effects, ensuring informed compliance.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Entered and processed patients' prescriptions into internal system.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.

Aide Assistant

Gracious Living
01.2015 - 2020
  • Assisted in daily operations, enhancing team efficiency and workflow.
  • Coordinated schedules and activities for staff to ensure optimal resource allocation.
  • Supported patient care by maintaining accurate records and facilitating communication among departments.
  • Implemented process improvements to streamline administrative tasks and reduce wait times.
  • Monitored inventory levels, providing timely updates for supply requisitions and management.
  • Trained new aides on protocols, ensuring adherence to best practices and safety standards.
  • Facilitated communication between medical professionals, patients, and families to ensure proper understanding of treatment plans and care instructions.
  • Helped pass out correct medications to the correct residents

Education

High School Diploma -

Keystone Oaks High School
Pittsburgh, PA

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Insurance billing
  • Answering customer questions
  • Medication dispensing
  • Patient confidentiality
  • Prescription filling
  • Insurance verification
  • Supply restocking
  • Pharmacy ethics

Timeline

Pharmacy Technician

Giant Eagle
02.2017 - Current

Aide Assistant

Gracious Living
01.2015 - 2020

High School Diploma -

Keystone Oaks High School

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