Summary
Overview
Work History
Education
Skills
Timeline
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Kathleen McConville

Manchester,CT

Summary

Assistant Team Lead with 26 years of diverse leadership experience in fast-paced retail environments. Customer-focused and computer-savvy professional with intense drive for quality and timeliness. Dedicated to modeling proficient and passionate work and leading productive, engaged teams to peak performance.

Overview

26
26
years of professional experience

Work History

Assistant Team Leader

Ocean State Job Lot
Enfield, CT
11.2011 - Current
  • Assisted store team leader in managing daily operations, delegating tasks and monitoring performance.
  • Trained new team members, tracked current team members' skills achievement, verified safe operating practices and reported and analyzed work-related injuries.
  • Monitored workflow and identified areas for improvement in order to maximize productivity levels.
  • Utilized problem-solving skills when dealing with difficult situations or customer complaints.
  • Communicated effectively with management regarding any issues related to personnel or operations.
  • Implemented changes based on feedback from senior management or customers.
  • Encouraged teamwork among staff members by recognizing individuals' contributions towards overall success.
  • Trained new employees on operational procedures.
  • Conducted performance reviews for each individual member of the team, providing feedback where necessary.
  • Created reports outlining project progress, accomplishments, challenges faced and areas for improvement.
  • Ensured that all team members were aware of their responsibilities and deadlines for completion of tasks.
  • Managed employee relations including disciplinary actions if required.
  • Set goals and objectives for the team in line with organizational objectives.

Assistant Store Manager

The Home Depot Inc
Lisbon, CT
03.1998 - 11.2011
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Maintained inventory by checking merchandise to determine levels.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.

Education

Some College (No Degree) - Business Administration

Manchester Community College
Manchester, CT

Skills

  • Performance Monitoring
  • Program Support
  • Strong Organizational Skills
  • Motivational Leadership

Timeline

Assistant Team Leader

Ocean State Job Lot
11.2011 - Current

Assistant Store Manager

The Home Depot Inc
03.1998 - 11.2011

Some College (No Degree) - Business Administration

Manchester Community College

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Kathleen McConville