KATHLEEN MCDONNELL
Saint Louis,MO
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
6
6
years of professional experience
Work History
Provisioning and Activations Specialist
SPECTRUM CHARTER
10.2023 - Current
- Utilized problem solving techniques to resolve conflicts between departments
- Created or maintained database of customer accounts
- Canceled orders based on customer requests, inventory or delivery problems
- Developed specialized skills in customer service and client relations
Retail Sales Specialist
SPECTRUM CHARTER
11.2020 - 07.2023
- Resolved customer complaints professionally, fostering trust and loyalty among patrons.
- Supported store management in achieving operational goals through efficient task delegation and teamwork.
- Ensured data accuracy by meticulously reviewing and validating order information before entering it into the system.
- Provided exceptional customer service both internally and externally by addressing concerns quickly and professionally at every stage of the ordering process.
Store Manager
AT&T
02.2020 - 11.2020
- Provided leadership and motivation to team members to increase productivity and efficiency within the store
- Addressed employee issues, performed corrective actions, and terminated employment when necessary
- Conducted regular account reviews with clients to assess satisfaction levels and identify areas for improvement.
- Coordinated with sales teams to ensure seamless transition from prospecting to account management stages.
Vault Teller
BRINKS
11.2019 - 02.2020
- Followed correct cash handling procedures when dealing with transactions
- Exhibited proficiency in cash handling, inventory management, and store operations
- Performed efficient cash handling duties for all transactions
- Proficient in cash handling and customer service skills
Assistant Manager
SPRINT
06.2018 - 11.2019
- Developed and implemented comprehensive new hire training programs to ensure successful onboarding of employees
- Trained instructors and supervisors in techniques and skills for training and dealing with employees
- Established clear communication channels between staff members to ensure smooth workflow throughout the store
- Monitored sales performance to identify potential areas for improvement
- Assisted with recruiting efforts by interviewing prospective candidates for open positions
Education
Bachelor of Science (B.S.) - Human Resources Management Candidate
Southern New Hampshire University
Manchester, NH12.2026
Bachelor of Science (B.S.) - Hospitality Management
Southern Illinois University Carbondale
12.2013
Skills
- Customer Relations
- Loss prevention knowledge
- Cash Basis Accounting
- Multitasking and Time Management
- Crew Training and Development
- Provisioning and Activations Specialist
References
References available upon request
Timeline
Provisioning and Activations Specialist
SPECTRUM CHARTER
10.2023 - Current
Retail Sales Specialist
SPECTRUM CHARTER
11.2020 - 07.2023
Store Manager
AT&T
02.2020 - 11.2020
Vault Teller
BRINKS
11.2019 - 02.2020
Assistant Manager
SPRINT
06.2018 - 11.2019
Bachelor of Science (B.S.) - Hospitality Management
Southern Illinois University Carbondale
Bachelor of Science (B.S.) - Human Resources Management Candidate
Southern New Hampshire University
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