Detail-oriented and organized professional with a positive attitude who excels at multitasking in a fast-paced environment. An experienced customer service provider who possesses excellent communication and interpersonal skills.
-Facilitate communication between all hospital departments to improve efficiency of patient transition of care.
-Collect and analyze data on patient delays and provide real-time interventions.
-Handle the expiration report process.
-Patient advocate in ER, mini registration, switchboard operation, and other non-clinical ER duties.
-Responsible for calling emergency codes and following procedure that assembles emergency teams.
-Round to all patients and families in the ER to ensure needs are being met.
-Increased membership sales and conducted tours of the facility.
-Tracked and prepared reports for member retention, tour conversions, and weekly activity.
-Participated in marketing and community events.
-Conducted tours, processed inquiries, and coordinated admissions.
-Participated in facility marketing events.
-Participated as Manager on Duty as required.
-Provided counseling to residents and families.
-Participated in all aspects of opening new assisted living communities and obtained anticipated occupancy goals.
-Conducted tours, managed database, and completed all admission paperwork.
Customer Service
Multi-line Phone Systems
Data Entry
Interpersonal Communication
Workflow
EPIC
Verbal and Written Communication