Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kathleen McGrew

Tuscaloosa

Summary

Dynamic marketing student with a strong foundation in customer service and a proven track record as an FBO Customer Service Representative. Adept at fostering positive client relationships and enhancing customer experiences in a fast-paced environment. Skilled in problem-solving and team collaboration, with a keen understanding of marketing principles and strategies. Seeking to leverage my customer service expertise and marketing knowledge to transition into a management role, where I can contribute to team success and drive operational excellence.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Lead Customer Service Representative

Hawthorne Global Aviation Services
05.2024 - Current
  • Developed strong relationships with customers by providing personalized assistance and support and proactive problem solving initiatives
  • Facilitated team-building activities
  • Traveled to other company location's, KSRQ and KRYY to provide assistance and training during the peak season and events
  • Recognized on the AIN FBO Survey as an employee that consistently exceeds expectations in the field of customer service
  • Received COO Letter of Commendation for the month of June 2025
  • Designated base CSR Trainer

Interim Customer Service Manager

Hawthorne Global Aviation Services
04.2025 - 06.2025
  • Processed check payments, ran recurring customer statements, assisted with interviews and reconciled monthly oil and fuel inventory
  • Met weekly deadlines for CAA fuel pricing updates
  • Trained and mentored new team members to promote productivity, accuracy, and friendly customer service


Leasing Consultant and Marketing Assistant

Student Quarters– The Vista
09.2023 - 05.2024
  • Pursued existing and potential customers by phone, email, text message, and door-to-door interactions to generate leads and close sales
  • Attended community events to engage with prospects
  • Executed the social media strategy, coordinating posting and engagement efforts
  • Created and distributed marketing materials
  • Managed 309 units, totaling over 1,000 residents

Education

Undergraduate - Business Marketing

Mississippi State University
Starkville, MS
12-2025

Skills

  • Customer Service Excellence
  • Guest Relations & Conflict Resolution
  • Problem Solving
  • Adaptability in Fast-Paced Environments
  • Team Training & Leadership

Certification

  • Content Marketing - HubSpot Academy
  • Inbound Marketing - HubSpot Academy
  • Social Media Marketing - Hootsuite Academy
  • Safety 1st Basic Apron Safety and Security - NATA
  • Ethical Leadership - NASBA Center for the Public Trust

Timeline

Interim Customer Service Manager

Hawthorne Global Aviation Services
04.2025 - 06.2025

Lead Customer Service Representative

Hawthorne Global Aviation Services
05.2024 - Current

Leasing Consultant and Marketing Assistant

Student Quarters– The Vista
09.2023 - 05.2024

Undergraduate - Business Marketing

Mississippi State University

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