Kathleen McMahon
Winter Garden,FL
Summary
Versatile team member offering experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to an evolving company.
Overview
24
24
years of professional experience
Work History
Vacation Club Advisor/Side-by-Side Trainer
The Walt Disney Company
08.2022 - Current
- Assist Members with memberships, managing their accounts, and providing appropriate solutions to Member concerns
- Provide vacation planning services to DVC Members and inbound exchanges using numerous software applications
- Create resort reservations, exchanges and other supplemental services
- Maintain expected reservation productivity designated levels of service satisfaction
- Easily adapt to offering new products and services
- Meet required departmental metric expectations
- Complete all required Company trainings and compliance courses as assigned
- Knowledge of programs such as Disney Booking Suite, A La Cart, Wishes, Guest Service Suite, Slack, Confluence, Zoom, Microsoft, Outlook, Teams
Front Desk/Club Concierge
The Walt Disney Company
01.2022 - 08.2022
- Communicated with the general public and executive management
- Managed through sensitive situations
- Confirmed important personal and payment information for compliance with security and payment card industry standards
- Communicated interpersonal skills with customer service orientation
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Handled customer complaints to satisfy and retain guests
- Multitasked and handled travel arrangements, reservations, and guest accommodations efficiently
Visual Merchandising/Sales Associate
Mars
12.2020 - 01.2022
- Assisted in the opening of M&M World, Disney Springs
- Developed merchandising strategy to efficiently move overstock
- Provided support with visual presentation, signage, and pricing
- Developed cost-effective solutions for store displays to keep costs low and maximize profitability
- Monitored and replenished display inventory and restructured according to available stock.
- Incorporated new design techniques to create innovative and eye-catching displays
- Proposed new ideas and concepts to enhance merchandise displays
Manager
ANN TAYLOR
01.2017 - 01.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed store associate schedules, payroll, inventory and store sets
- Assisted with merchandise flow, including receiving shipments, replenishment and price management
- Defined clear targets and objectives and communicated to other team members
- Trained new and current associates with regard to existing and newly implemented policies, promotions and programs
- Motivated sales associates to meet and exceed sales goals through client relations
- Organized merchandise on sales floor and create visual concepts according to company's visual book
- Lead team in charitable contributions for St. Jude Children's Research & Breast Cancer Research Foundation
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
Assistant Manager
Maxwell & Molly's Closet Pet Boutique
01.2011 - 01.2017
- Maintained constant presence on sales floor addressing customer needs
- Approached browsing customers and initiate conversations to determine buying preferences
- Recommended appropriate items and direct or lead customers to selections
- Assisted customers with appropriate food selections and pet essentials
- Inquired as to buying experience, item preferences, and future purchases
- Enrolled customers in the customer loyalty program
SENIOR LEGAL SECRETARY
Law Offices For Hartford Insurance Company
01.2001 - 01.2011
- Assist Members with memberships, managing their accounts, and providing appropriate solutions to Member concerns
- Provide vacation planning services to DVC Members and inbound exchanges using numerous software applications
- Create resort reservations, exchanges and other supplemental services
- Maintain expected reservation productivity designated levels of service satisfaction
- Easily adapt to offering new products and services
- Meet required departmental metric expectations
- Complete all required Company trainings and compliance courses as assigned
- Knowledge of programs such as Disney Booking Suite, A La Cart, Wishes, Guest Service Suite, Slack, Confluence, Zoom, Microsoft, Outlook, Teams
Education
Associate of Business Administration - Business
MORRIS COUNTY COMMUNITY COLLEGE
New JerseyAssociate Degree in Merchandising - Fashion Merchandising
FASHION INSTITUTE OF TECHNOLOGY
New York, NYSkills
- Advanced MS Office Suite Knowledge
- Billing, invoicing and payroll
- Office Supplies and Inventory
- Calendar Management
- Overstock Strategy
- Store Displays
- Effective Presentations
- Window Displays
- Merchandising Plan Creation
- Multi-tasker
- Excellent networking skills, communication and time management
Timeline
Vacation Club Advisor/Side-by-Side Trainer
The Walt Disney Company
08.2022 - Current
Front Desk/Club Concierge
The Walt Disney Company
01.2022 - 08.2022
Visual Merchandising/Sales Associate
Mars
12.2020 - 01.2022
Manager
ANN TAYLOR
01.2017 - 01.2020
Assistant Manager
Maxwell & Molly's Closet Pet Boutique
01.2011 - 01.2017
SENIOR LEGAL SECRETARY
Law Offices For Hartford Insurance Company
01.2001 - 01.2011
Associate of Business Administration - Business
MORRIS COUNTY COMMUNITY COLLEGE
Associate Degree in Merchandising - Fashion Merchandising
FASHION INSTITUTE OF TECHNOLOGY
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