Kathleen McWherter
Riverview,FL
Summary
Accomplished Purchasing Manager with a proven track record at State Of Vermont, enhancing operational efficiency and client satisfaction through strategic vendor negotiations and effective team supervision. Skilled in organizational management and performance monitoring, achieving significant cost savings and fostering strong supplier relationships. Demonstrates exceptional documentation abilities and a commitment to quality assurance.
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
Work History
Client Care Coordinator
Erala Caring
07.2024 - Current
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
- Maintained detailed records of client interactions, enabling accurate tracking and reporting of performance metrics.
- Assisted team members in resolving complex client issues, promoting a collaborative work environment.
Patient Service Representative
Christus Health
04.2020 - 06.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
Purchasing Manager
State Of Vermont
10.1999 - 11.2020
- Sourced vendors, built relationships, and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Managed supplier relationships to ensure timely delivery of products and services.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Performed monthly reconciliation of open purchasing orders.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
Education
High School Diploma -
Harwood Union High School
Moretown, VT06.1980
Skills
Organizational Skills
Patient Education
Claims Processing
Medical Terminology
Documentation
Scheduling
Team Supervision
Quality Assurance
Performance monitoring
Timeline
Client Care Coordinator
Erala Caring
07.2024 - Current
Patient Service Representative
Christus Health
04.2020 - 06.2024
Purchasing Manager
State Of Vermont
10.1999 - 11.2020
High School Diploma -
Harwood Union High School
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