Kathleen McWilliams

• - Participated in hiring, interviewing, and selecting candidates.
  - Developed training plans to enhance workforce capabilities.
  - Managed budgets and ensured quality standards.
  - Organized team-building and staff engagement events.
  - Created strategies to improve team performance and productivity.
  - Produced employee performance reports for senior leadership.
  - Coached and mentored staff on professional development.
  - Facilitated cross-departmental collaboration for projects.
  - Scheduled shifts and monitored workflow for improvements.
  - Provided operational guidance and support to team members.
  - Assessed team performance against goals and objectives.
  - Established clear roles and timelines for projects.
  - Fostered a positive work environment and recognized achievements.
  - Ensured compliance with company policies and objectives.
  - Monitored and provided feedback on productivity.
  - Maintained accurate records of employee performance and actions.
  - Streamlined operations through continuous improvements.

• Out Of Compliance Project Management
• TRR Approving Official
• ServiceNow Citizen Developer
• Process Development
• Procedure Documentation
• Mobility Bill Review

• Provided support for existing mobility systems including troubleshooting issues.
• Provided technical guidance and support throughout all stages of the product life cycle.
• Created detailed reports on mobile device performance metrics and usage trends.
• Resolved complex problems related to wireless networks, smartphones, tablets.
• Assisted with system integration testing for new mobile devices and applications.
• Deployed new versions of firmware upgrades across multiple types of mobile platforms quickly and efficiently.
• Ensured compliance with corporate policies related to mobile technology deployments.
• ServiceNow Citizen Developer
• Technical Release Representative

Outside Plant Job Estimate Reviews andProcurements

TRR Inventory Material Procurements

COMIT Inventory Process Development lead

Inventory Management

LivIT

Maintain Store, C-item, and Reorder Report Inventory

Maintain OSP Job Review Binder

Maintain the Repair and Refurbish racks

Maintain Utel Telecommunications Store

Customer Service - headsets

Material distribution to Technicians

Telecom Inventory and Department Wide Receiving and distribution to employees