Overview
Work History
Education
Skills
Timeline
StoreManager

Kathleen Meeks

Stockton,CA

Overview

17
17
years of professional experience

Work History

Dispatch/Customer Service Professional

Greener Solutions HVAC
05.2023 - 02.2024
  • Inbound/outbound customer service specialist and booking associate; upwards of50 calls received per day
  • Proven ability to maintain composure and control in emergency situations
  • Experience in working through situations, obtaining crucial and relevant information to determine level of dispatch necessity
  • Regular and precise communication with technicians in the field
  • Able to accurately and consistently maintain customer account log notes for future knowledge and actions
  • Knowledge of researching permits and building codes and regulations; depending on the related job functions needed
  • Daily utilization of dispatching platform Service Titan
  • Offline work via Podium; case feedback and responding to customer issues in a clear and precise manner

Scheduling/Dispatch Associate

RH
11.2021 - 12.2022
  • Inbound customer service specialist and scheduling professional, handling up to90+ calls per day
  • Average call time
  • After call work
  • Handled all manner of customer issues from billing inquiries to placing orders
  • Top achiever for customer service4 months in a row
  • Offline work including Salesforce feedback and case management.1st call resolution and complete follow through with each matter attended
  • Processing return authorization and inventory control
  • Working through logistical issues to ensure completion of customer orders
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers

Sales Associate

CASUAL MALE XL RETAIL GROUP
11.2020 - 11.2022
  • Provided pleasant customer service retail environment
  • Stocked the floor
  • Responsible for store displays and merchandising
  • Assisted with returns
  • Answered incoming calls
  • Conducted credit card transactions through POS System
  • Placed orders

Customer Care Representative

Blue Shield of California
07.2019 - 11.2020
  • Inbound customer care call center; fielding20-30 cases per day
  • Updating accounts, assigning and directing the highest level of care
  • Helping members navigate their insurance plans and understanding eligibility and benefits.6 months running100% top box survey recipient.90%+ schedule adherence daily

Service Representative

PACIFIC GAS & ELECTRIC CO
01.2007 - 05.2016
  • 6 years in a fast-paced customer service call center; fielding100 or more calls per day
  • Multiple All Connect Top Performer awards
  • Multiple awards detailing superior customer experiences
  • Handle all inbound calls and respond to customer questions and/or concerns
  • Dispatch emergency crews for all potential hazardous situations; following up with the customer and safety team
  • 3 years in Billing Operations as an account analyst/service representative
  • Valued member of the Smart meter analysis team; implementing Smart meter transitional billing procedures and policies
  • Follow company standards and procedures while providing exceptional customer service for each account
  • Daily utilization of Oracle (company's customer account and billing platform), Salesforce (performance tracker)
  • Gas Services Operating Clerk; handling daily/weekly union payroll processing and reporting via SAP; time card maintenance
  • Full knowledge of union/company contracts
  • Main Office clerk for Santa Cruz Gas Operations
  • Maintaining weekly schedules between field representatives and supervisor and overtime tracking
  • Weekly product ordering based on representative/office needs
  • Heavy filing with exceptional organizational capabilities
  • Prepare routine reports and documents from written material or machine transcription using standard office equipment
  • Research/compile/maintain/process data related to departmental personnel, payroll, budget, purchasing, inventory and/or other functions
  • Able to maintain confidentiality with regard to business need
  • Active participant in all safety functions and procedures
  • Policy and standards

Education

Associate of Arts - General Studies

San Joaquin Delta College
Stockton, CA

Skills

  • Service Titan
  • Podium
  • Inbound and outbound call center
  • MS Office
  • Avaya Phone Systems
  • Salesforce
  • Oracle
  • UltiPro
  • Customer Care
  • SAP BusinessObjects
  • Human Resources
  • Kronos
  • Employee Orientation
  • Payroll

Timeline

Dispatch/Customer Service Professional

Greener Solutions HVAC
05.2023 - 02.2024

Scheduling/Dispatch Associate

RH
11.2021 - 12.2022

Sales Associate

CASUAL MALE XL RETAIL GROUP
11.2020 - 11.2022

Customer Care Representative

Blue Shield of California
07.2019 - 11.2020

Service Representative

PACIFIC GAS & ELECTRIC CO
01.2007 - 05.2016

Associate of Arts - General Studies

San Joaquin Delta College

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Kathleen Meeks