Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathleen Melbo

Bellingham,WA

Summary

Dynamic Customer Service Manager with a proven track record at Bellingham Aviation Services, excelling in client service excellence and analytical problem solving. Successfully reduced customer complaints through proactive issue resolution and relationship building, while training teams to enhance performance. Proficient in Microsoft Office, I foster a customer-centric approach that drives loyalty.

Overview

18
18
years of professional experience

Work History

Customer Service Manager

Bellingham Aviation Services
04.2007 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Researched and corrected customer concerns to promote company loyalty.

Education

High School Diploma -

Borger High School
Borger, TX
05.1971

Skills

  • Client service excellence
  • Analytical problem solving
  • Proficient in Microsoft Office
  • Customer-centric approach
  • Relationship building
  • Effective time management

Timeline

Customer Service Manager

Bellingham Aviation Services
04.2007 - Current

High School Diploma -

Borger High School

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