Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kathleen Melendy

Milan,NH

Summary

Human Resources Assistant with passion for performing support duties and process work within HR department. Skilled at multitasking, handling appointments, organizing and preparing reports and logs. Follows procedures and applies HR knowledge to accomplish tasks and duties.

Overview

21
21
years of professional experience

Work History

HR Generalist

North Country HealthCare
Lancaster, NH
03.2024 - Current
  • Maintained accurate records of personnel data in the HRIS system.
  • Compiled reports related to hiring, termination, promotions, absences, turnover rates.
  • Organized staff events such as team building activities, holiday parties.
  • Responded to inquiries from employees regarding benefits packages.
  • Conducted employee onboarding process, orientations, and exit interviews.
  • Coordinated benefit administration activities such as enrollments, changes, terminations.
  • Established and maintained trusted relationships around organization to optimize business and employee experience.
  • Developed and documented HR procedures to refine processes and drive compliance with policies.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Hired employees and processed hiring-related paperwork.
  • Scheduled or conducted new employee orientations.

Administrative Assistant

North Country HealthCare
Lancaster, NH
03.2023 - 03.2024
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Managed database systems containing customer contact information.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Compiled data from various sources into organized reports for review by management team.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Answered questions from customers regarding products and services offered by the company.
  • Developed and maintained filing systems for confidential documents and records.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed office supplies inventory and placed orders when necessary.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.

Point of Representative II

North Country HealthCare
Berlin, NH
07.2018 - 03.2023
  • Provided customer service by answering product and service related questions.
  • Greeted customers and responded to inquiries in a timely manner.
  • Established positive relationships with customers through effective communication techniques.
  • Tracked inventory levels and ordered supplies as needed.
  • Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
  • Escalated unresolved issues to appropriate departments for further investigation.
  • Answered customer inquiries promptly and professionally.
  • Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
  • Consistently met daily performance goals set by management team members.
  • Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
  • Collaborated with team members to identify areas of improvement in customer service processes.
  • Performed administrative tasks such as filing documents and updating records.
  • Answered phone calls and directed them to appropriate personnel.
  • Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
  • Established relationships with existing customers to promote new product or service opportunities.

Registrar

Androscoggin Valley Hospital
Berlin, NH
10.2013 - 07.2018
  • Registered patients for the emergency department and hospital, Prepare the on-call lists for the hospital, Answer incoming calls for the departments and hospital main line, Dispersed incoming mail to correct recipients throughout the office, Maintained the reception area in a neat and organized fashion, Make copies, send faxes and handle all incoming and outgoing correspondence

Receptionist

Androscoggin Valley Hospital
Berlin, NH
11.2006 - 10.2013
  • Coordinated with vendors for repairs and maintenance of office equipment.
  • Greeted visitors and provided them with assistance.
  • Monitored office supplies inventory and placed orders when necessary.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Scheduled appointments for clients, customers, and other visitors.
  • Assisted with special projects assigned by management when required.
  • Responded to inquiries from internal staff members regarding office operations.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.

Teller

Guardian Angel Credit Union Berlin NH
Berlin, NH
11.2003 - 11.2006
  • Provided exceptional customer service while accurately processing routine transactions.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Cross-sold additional bank products when applicable to meet customer needs.
  • Identified opportunities to refer customers to other areas of the bank for additional services.
  • Adhered strictly to all security procedures related to handling money at the teller window.
  • Maintained accurate records of all transactions and customer interactions.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Maintained accurate records of all transactions for compliance purposes.
  • Balanced cash drawers on a daily basis.
  • Answered customer inquiries regarding bank products and services.
  • Followed up on requests from customers in a timely manner.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Reported any operational issues or system problems that occurred during shift promptly.
  • Performed daily reconciliation of teller drawer within established limits.
  • Maintained confidentiality of all customer records and information according to company policies.

Education

Associate of Science in Business Administration -

New Hampshire Community Technical College
Berlin, NH
05.2005

Skills

  • Customer Service
  • Computer: Meditech, Centricity, Word, and Excel
  • Excel spreadsheets
  • Self-directed
  • Professional and mature
  • Resourceful
  • Dedicated team player
  • Strong interpersonal skills
  • Background Checks
  • Exit Interviews
  • Benefits Administration
  • Workforce Planning
  • Organizational Development
  • Onboarding and Orientation
  • Event Planning
  • Interviewing techniques
  • Microsoft Office Suite
  • HR services
  • Presentation Preparation
  • Customer Relations
  • Employee Onboarding

References

Available upon request

Timeline

HR Generalist

North Country HealthCare
03.2024 - Current

Administrative Assistant

North Country HealthCare
03.2023 - 03.2024

Point of Representative II

North Country HealthCare
07.2018 - 03.2023

Registrar

Androscoggin Valley Hospital
10.2013 - 07.2018

Receptionist

Androscoggin Valley Hospital
11.2006 - 10.2013

Teller

Guardian Angel Credit Union Berlin NH
11.2003 - 11.2006

Associate of Science in Business Administration -

New Hampshire Community Technical College

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