Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kathleen Mendoza

Andrews,TX

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated as Assistant Manager at McAlister’s. Skilled in money handling and fostering positive customer relations, I excel in problem-solving and effective communication, contributing to significant business growth and financial accuracy.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Assistant Manager

McAlister’s
11.2023 - 03.2024
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Ordered truck.
  • In charge of inventory and inventory recovery.

Assistant Manager

Gebos
01.2022 - 12.2023

• Opening and closing duties.

• Received and managed all items entering the store.

• Customer service.

Factory Worker

Kirby
04.1995 - 11.2013
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Office Manager

Porters
04.2015 - 12.2021
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Assistant Manager

McAllister's Deli
12.2013 - 03.2015

• Made sure customers needs were met as well as dealing with issues that were not up to company standards.

• Responsible for both opening and closing duties.

• In charge of all truck orders.

• In charge of counting all inventory throughout the store.

Education

No Degree - Kinesiology

University of Texas of The Permian Basin
Odessa, TX

No Degree - Kinesiology

Angelo State University
San Angelo, TX

High School Diploma - Basics

Andrews High School
Andrews, TX
05.1988

Skills

  • Money Handling
  • Customer Relations
  • Positive Attitude
  • Excellent Customer Service
  • Some Computer Skills
  • Excellent Communication Skills
  • Great Problem Solving Skills
  • Family Oriented
  • Good Math Skills
  • Amazing Listener
  • Proficient In The English Language

Certification

• Safe Certification

• Forklift Operator License

Languages

English
Full Professional

Timeline

Assistant Manager

McAlister’s
11.2023 - 03.2024

Assistant Manager

Gebos
01.2022 - 12.2023

Office Manager

Porters
04.2015 - 12.2021

Assistant Manager

McAllister's Deli
12.2013 - 03.2015

Factory Worker

Kirby
04.1995 - 11.2013

No Degree - Kinesiology

University of Texas of The Permian Basin

No Degree - Kinesiology

Angelo State University

High School Diploma - Basics

Andrews High School
Kathleen Mendoza