KATHLEEN MEYER
Naples,FL
Summary
An ambitious and proactive Customer Service/Management/Sales Representative with over 17 years of experience generating revenue by identifying customer's needs, successfully overcoming objections, and delivering superior service utilizing an enthusiastic and forward-thinking approach. Passion for achieving success and delivering results by quickly building a personal rapport with customers. An effective communicator with a proven ability to establish relationships, based on honesty, integrity and trust. Goal-oriented manager with proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
7
7
years of professional experience
Work History
Global Relocation Specialist
Corrigan International Moving Systems
Eureka, MO
04.2021 - 03.2022
- Worked closely with 11 warehouses and personnel, customers and contractors to provide exceptional moving services to accounts and their customers.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
National Account Relocation Specialist
A-Mrazek Moving Systems Inc
04.2018 - 06.2020
- Successfully managed relocation of Nestle Purina employees throughout the United States
- Worked closely with Weichert Relocation, Nestle's relocation company, to advise of move details and seek final approvals for services
- Coordinated, based on customer specific contract, all services and logistics necessary for a successful relocation.
- Maintained open communication with clients, customers, transportation service providers, agents and third-party service providers.
- Provided weekly spreadsheet to A-Mrazek Owner/President to apprise of Transferee's progress in their relocation and track number of relocations received.
- Received Move Coordinator Certificate and Gold Status Coordinator based on transferee feedback.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Demonstrated strong organizational and time management skills while managing multiple moves.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Move Coordinator
Unigroup
06.2016 - 02.2018
- Responsible for obtaining, documenting and communicating key information for household goods and automotive relocation
- Highlighted successes and areas of opportunities for participating agents to client management team
- Coordinated, based on customer specific contracts, all services and logistics necessary for a successful relocation
- Educated customers on client's policies for the safe and effective transportation of personal household goods
- Enforced team adherence to safety regulations and protocols
- Resolved conflicts between team members and addressed complaints or grievances
Account Representative
Bene'-Kelly Insurance Agency
06.2015 - 04.2016
- Managed Personal lines for the agency by evaluating the needs of prospective and current customers and placing them with an appropriate carrier
- Worked with A-rated major and surplus line carriers and acquired a working knowledge of each company and their online systems for use in quoting and writing policies, customer changes and billing and payments
- Contacted customers to assess satisfaction and current needs.
- Processed client payments and updated accounts.
- Analyzed accounts for delinquencies and other ongoing issues.
Education
Bachelor of Science - Business Administration
Saint Louis University
Skills
- Communication
- Creativity
- Problem Solving
- Interpersonal Communication
- Dependable
- Critical Thinker
- Organizational
- Adaptable
- Collaboration
- Cultural Adaptability
- Client Relationship Building
- Global Mobility Expertise
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Training and mentoring
- Microsoft Office
- Documentation and Recordkeeping
- Team building
- Analytical and Critical Thinking
- Task Prioritization
- Self Motivation
- Customer Relationship Management
- Conflict Resolution
- Recruitment and hiring
- Training and Development
- Complaint Handling
- Professionalism
- In-Person and Telephone Interviewing
- Payroll Management
- Employee Hiring
- Time management abilities
- Continuous Improvement
- Written Communication
- Personnel Management
- Training development
- Professional Demeanor
Timeline
Global Relocation Specialist
Corrigan International Moving Systems
04.2021 - 03.2022
National Account Relocation Specialist
A-Mrazek Moving Systems Inc
04.2018 - 06.2020
Move Coordinator
Unigroup
06.2016 - 02.2018
Account Representative
Bene'-Kelly Insurance Agency
06.2015 - 04.2016
Bachelor of Science - Business Administration
Saint Louis University
Similar Profiles
NICHOLAS KACICHNICHOLAS KACICH
Operations Manager at Corrigan Moving SystemsOperations Manager at Corrigan Moving Systems
Jacob FoleyJacob Foley
Mover for a independent contractor at Corrigan Moving SystemsMover for a independent contractor at Corrigan Moving Systems
Brandon AtkinsonBrandon Atkinson
Driver/Laborer at Corrigan Moving SystemsDriver/Laborer at Corrigan Moving Systems