Hi, I’m
Kathleen Mickler
North Charleston,SC
Summary
Hardworking, outgoing, reliable Catering Staff member with solid background in all areas of hospitality.
Overview
24
years of professional experience
Work History
The Crazy Dutchman
Catering Staff Member
09.2023 - Current
Job overview
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Ensured timely food preparation and delivery for seamless event execution.
- Collaborated with team members to create memorable experiences for clients and guests.
- Maintained clean and organized workspaces, adhering to strict health standards.
Between Water & Main
Innkeeper
10.2020 - 03.2021
Job overview
- Enhanced guest satisfaction by providing personalized services and attending to individual needs.
- Managed reservations, ensuring optimal occupancy rates and seamless guest experiences.
- Maintained pristine facilities through diligent housekeeping and regular maintenance tasks.
- Developed strong relationships with local vendors for quality supplies and services at competitive prices.
- + Edit or add your own
Crabtree & Evelyn
Retail Store Manager
01.2008 - 02.2013
Job overview
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
Coffee Underground
Barista
03.2005 - 12.2007
Job overview
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Comfort Inn & Suites
Front Desk Clerk
03.2003 - 02.2005
Job overview
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
Dillards Department Store
Cosmetic Beauty Advisor
04.2000 - 01.2002
Job overview
- Increased customer satisfaction by providing personalized beauty consultations and product recommendations.
- Enhanced client loyalty through consistent follow-up on their cosmetic needs and preferences.
- Delivered exceptional service by conducting makeup demonstrations and skincare consultations for clients.
- Contributed to sales growth with effective upselling techniques and recommending complementary products.
Education
Savannah College of Art And DesignSavannah, GA
Illustration from Art
05.2001
Skills
- Special Diets
- Conflict Resolution
- Time Management
- Order Taking
Timeline
Catering Staff Member
The Crazy Dutchman
09.2023 - Current
Innkeeper
Between Water & Main
10.2020 - 03.2021
Retail Store Manager
Crabtree & Evelyn
01.2008 - 02.2013
Barista
Coffee Underground
03.2005 - 12.2007
Front Desk Clerk
Comfort Inn & Suites
03.2003 - 02.2005
Cosmetic Beauty Advisor
Dillards Department Store
04.2000 - 01.2002
Savannah College of Art And Design
Illustration from Art