KATHLEEN MILLER
Brewerton,NY
Summary
Self-motivated, decisive healthcare professional with proven bedside manner, clinical skills and diagnostic support experience. Manage and document current conditions to effectively support patients and work within multidisciplinary healthcare team to enhance outcomes. Specialize in patient care.
Overview
27
27
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
LPN (Licensed Practical Nurse)
UCM
Syracuse, NY
05.2021 - Current
- Administered medications according to established protocols and patient
- Educated patients and families on health management and medication use.
- Collaborated with nursing staff to enhance patient care strategies.
- Maintained accurate patient records using Epic electronic health system.
- Provided support during medical procedures to ensure patient comfort.
- Trained junior staff on best practices for patient care and safety protocols.
- Observed changes in patient's condition and reported any significant changes to the registered nurse or physician.
- Administered medications and treatments according to established protocols.
- Performed physical assessments, including vital signs and health history documentation.
- Monitored vital signs, fluid intake and output levels, glucose levels, and other medical tests results.
- Coordinated scheduling of follow-up appointments with primary care providers.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Facilitated referrals for specialty services when necessary.
- Performed triage duties to assess urgency of patient calls and provided immediate assistance when necessary.
- Filled prescriptions and scheduled follow-up visits, as appropriate.
Case Manager
ERIE
Syracuse, NY
05.2021 - 05.2022
- Facilitated client assessments to identify needs and develop action plans.
- Coordinated services among healthcare providers and community resources.
- Monitored client progress and adjusted care plans as necessary.
- Conducted regular follow-ups to ensure compliance with treatment protocols.
- Advocated for clients' rights and access to essential resources.
- Documented case notes accurately in compliance with organizational policies.
- Educated clients about available programs and support services effectively.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Field Interviewer
WESTAT
12.2017 - 08.2021
- Facilitate nationwide survey to selected participants.
- Coordinate and schedule appointments to complete interview.
- Visit pre-selected households to recruit into the study.
- Daily paperwork and logs in an efficient manner.
- Maintain positive rapport with continuing participants.
- Conduct face to face surveys.
- Satellite employee required management of time and expense on project.
- Collect data of related to medications and healthcare services.
- Reviewing EOB's for medical and prescription costs.
- Utilize reimbursement skills to abstract data.
LPN
NORTH MEDICAL CENTER
06.2002 - 11.2005
- Intake and evaluation of patients.
- Maintaining and filing patient records.
- Teaching patient about new medications.
- Handled calls and associated paperwork for prior authorization of medications.
- Administration of vaccines.
- Follow -up with patients on results of test.
- Phlebotomy.
Military
Military
Jacksonville, North Carolina
03.2003 - 04.2004
- In and out processing of soldier.
- Filing, collating and general clerical duties.
- Transferring records to new electronic health record.
LPN
CNYDSO
10.1998 - 06.2002
- Recorded patients' medical history, vital statistics and test results in medical records.
- Dealt with provider office and pharmacy for medication and medical approvals.
- Assisted patients with multiple chronic diagnoses.
- Administered, ordered and kept records of medications.
- Evaluated patient care needs, prioritized treatment and maintained patient flow.
- HIPPA compliance.
Education
LPN - Nursing
OCM Boces
Liverpool, NY 01.1999 - 10.1999
Some College (No Degree) - Health Informatics
Onondaga Community College
Syracuse, NYSkills
- Patient advocacy
- EMR
- Problem resolution
- Experience Administering medications including Injections
- Working in various settings
- ICD-10-CM and ICD-10-PC
- Strong verbal and written communication skill
- Case management
Certification
- BLS Certification
- CPR Certification
Timeline
Case Manager
ERIE
05.2021 - 05.2022
LPN (Licensed Practical Nurse)
UCM
05.2021 - Current
Field Interviewer
WESTAT
12.2017 - 08.2021
Military
Military
03.2003 - 04.2004
LPN
NORTH MEDICAL CENTER
06.2002 - 11.2005
LPN - Nursing
OCM Boces
01.1999 - 10.1999
LPN
CNYDSO
10.1998 - 06.2002
Some College (No Degree) - Health Informatics
Onondaga Community College