Summary
Overview
Work History
Education
Skills
Timeline
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Kathleen Mishoe

Retail Manager
Conway,SC

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

26
26
years of professional experience
4
4
years of post-secondary education

Work History

Assistant Store Manager

Columbia Sportswear
09.2018 - Current
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Streamlined inventory management with regular audits and efficient stock organization.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Office Manager

East Palmetto Heating And Cooling
06.2015 - 09.2018
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.

Operations Manager

Belk Department Store
09.1998 - 06.2015
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Education

High School Diploma -

Abington Senior High School
Abington, PA
05.2001 -

BBA - Marketing, Business

Penn State University
Collegeville, PA
08.1986 - 05.1990

Skills

    Operations Oversight

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Timeline

Assistant Store Manager

Columbia Sportswear
09.2018 - Current

Office Manager

East Palmetto Heating And Cooling
06.2015 - 09.2018

High School Diploma -

Abington Senior High School
05.2001 -

Operations Manager

Belk Department Store
09.1998 - 06.2015

BBA - Marketing, Business

Penn State University
08.1986 - 05.1990

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Kathleen Mishoe Retail Manager