Kathleen Mita
Tolland,CT
Summary
Dynamic and results-driven professional with a proven track record at Hartford Healthcare, adept in case management and effective communication. Excelled in maintaining confidentiality and enhancing customer service, significantly improving patient satisfaction. Skilled in multitasking and employee training, I spearhead initiatives that streamline operations and foster team collaboration.
Overview
20
20
years of professional experience
Work History
Surgical Scheduler
Hartford Healthcare
05.2025 - Current
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
- Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.
- Reduced scheduling conflicts by proactively identifying potential issues and addressing them promptly.
- Contributed to departmental goals by actively participating in continuous improvement initiatives related to surgical scheduling processes.
- Manages multiple spreadsheets and provider calendars.
- Submits and monitors prior authorizations for surgeries. Experienced with CPT coding and ICD10 diagnostic coding.
Patient Service Coordinator/Wellness Coordinator
Hartford Healthcare
01.2024 - 05.2025
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Collected patient co-pay and issued receipt to confirm payment.
- Managed phone calls for the office, triaging notes to clinical, performing confirmation calls and reschedule requests. Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Verified patient's insurance eligibility and benefits coverage.
- Managed the new patient referral queue and scheduled patients for consult visits with providers.
- Extensively used the Epic system to monitor schedules, telephone calls, patient charts and office work queues.
- Championed the development of a wellness program that integrated physical, mental, emotional, and social aspects of health into weekly classes for our patients.
- Managed wellness program data and metrics and tracked and reported data on program success.
- Managed scheduling through Flexbooker for patient forcused exercise classes.
- Maintained invoices and purchase orders for wellness classes through PeopleSoft.
- White-belt certified in Lean Six Sigma process improvement and business management courses.
Intake Specialist
Allied Community Resources
04.2021 - 01.2024
- Manage new and existing budgets for state-funded healthcare for elderly and disabled clients.
- Entered referrals into appropriate system based on type of referral obtained.
- Supported office staff and operational requirements with administrative tasks.
- Coordinate with applications, payroll and training departments to ensure that clients are ready to begin receiving and utilizing their state-funded services.
- Activate budgets, process revisions to budgets, process closures or program transfers, communicate with state representatives regarding client status.
- Utilize Microsoft Office, spreadsheets, unique state web portals. Proficient in data entry.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Streamlined intake systems, resulting in reduced errors and improved speed.
- Built relationships with community agencies for timely service referrals.
Store Manager
Gamestop
05.2008 - 01.2021
- Managed 3 different stores throughout tenure, moving up to higher volume each time.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Assistant Manager
Barnes & Noble College Marketing
05.2005 - 10.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted with ordering and receiving textbooks and general inventory for upcoming semesters.
Education
Bachelor of Arts - English
Eastern Connecticut State University
Willimantic, CT05.2008
Skills
- Case Management
- Data Entry
- Records Maintenance
- Computer Proficiency
- Effective Communication
- Confidentiality Maintenance
- Customer Service
- Multitasking Abilities
- Maintaining Client Records
- Employee Training
- Eligibility Review
- Intake Assessment
Timeline
Surgical Scheduler
Hartford Healthcare
05.2025 - Current
Patient Service Coordinator/Wellness Coordinator
Hartford Healthcare
01.2024 - 05.2025
Intake Specialist
Allied Community Resources
04.2021 - 01.2024
Store Manager
Gamestop
05.2008 - 01.2021
Assistant Manager
Barnes & Noble College Marketing
05.2005 - 10.2008
Bachelor of Arts - English
Eastern Connecticut State University
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