Kathleen Molle

• Direct assistant to the Medical Director & Breast Surgeon
• Direct assistant to Vice-Chief, Integrated Surgical Institute, Otolaryngology – Head & Neck Surgery
• Support multiple departments, prioritizing tasks based on urgency
• High attention to detail and accuracy
• Coordinate meetings, agendas, appointments, and travel
• Coordinate quotes/purchase orders for furniture ordering, retrofit desks/space dividers with outside vendors
• Prioritize all correspondences -ensuring timely follow up
• Expense reporting processing/tracking
• Coordinate board room reservations, Audio-Visual equipment, Catering arrangements
• Office supplies inventory and timely replenishment
• Schedule interviews / on-board new employees
• Maintain emergency contact list for 100+ employees
• Handle incoming calls and directed them to appropriate personnel, ensuring efficient communication within the office environment
• Created visually appealing PowerPoint presentations
• Organized company events
• Streamlined meeting recap and increase productivity
• Collaborate with IT department to troubleshoot technical issues and repair orders with Maintenance department
• Assisted in budget management by tracking expenses accurately
• Developed strong relationships with peers/ patients through exceptional customer service and personalized attention.
• Facilitate Breast Cancer Support Group - Monthly
• Handled confidential information discreetly, maintaining trust among employees and patients alike
• Facilitate Weekly Tumor Board via Teams and in person
• Coordinated travel arrangements for executives to ensure smooth business trips and successful outcomes at meetings or conferences
• Facilitate online Ambulatory huddle - Daily
• Managed executive schedules for improved time management and increased productivity
• Supported the implementation of new software programs, leading to an increase in overall efficiency within the office environment
• Improved communication between departments by organizing regular meetings and preparing detailed team meeting agendas
• Increased customer service success rates by quickly resolving issues
• Proofread and edited documents for accuracy and grammar

• Facilitated patient check-in/out processes. Ensured accurate collection of demographic/insurance information while improving patient flow and satisfaction
• Managed high call volumes in a demanding environment
• Developed strong relationships with patients through effective communication and empathetic support
• Collect copayments
• Stayed calm under pressureand successfully dealt with difficult situations.

• Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
• Confirmed next day imaging appointments
• Printed/delivered chest x-rays to OR for next day surgeries
• Copy imaging CDs for patients with medical release
• Confirmed patients had correct orders and contrast
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager

• Neurosurgeon/Inter-Operative Radiologist
• Maintained calendars for multiple physicians
• Scheduled/confirmed appointments, communicated with patients, and updated medical records
• Welcomed visitors, providing a positive first impression
• Oversaw sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies while scheduling appointments, imaging, and surgery
• Resolved customer complaints or issues promptly and professionally
• Managed petty cash fund/Processed customer copay deposits
• Created new patient records in electronic health record system
• Performed data entry tasks; update patient demographics/insurance
• Well-organized filing system for easy retrieval of physical documents
• Scanning paper documents into the electronic health record system
• Utilized Microsoft Office/hospital specific software (Athena)
• Record keeping, scanning, filing, copying, mail, all duties as assigned

• Resident assistance regarding:
• Faxing/copying/mail merging
• Check cashing/postage processing for elderly residents
• Demonstrated patience and empathy when dealing with memory loss/decline in elderly
• Assisted elderly residents by booking/tracking guest room requests
• Held confidentiality of sign in log and respected the privacy of elderly residents
• Responded quickly to urgent situations by following established protocols
• Managed phone calls professionally, directing inquiries to the appropriate departments
• Collaborated with other departments (housekeeping, maintenance, food service)
• Demonstrated proficiency in using computer systems/software related to front desk operations
• Weekly event presentations presented on Kiosk
• Kept a clean and organized front desk area for a professional appearance

• Organizational home projects, home/pet sitting, and miscellaneous errands
• Trustworthy! Organized $50K+ donation to Smithsonian Institute
• Responsible - Followed detailed instructions from pet owners regarding feeding schedules, medication administration, exercise routines, and even home IV fluid for dog with kidney failure
• Exceptional care and attention to pets, ensuring their safety, comfort, and well-being
• Strict confidentiality when working in homes where privacy is paramount
• Self-bonded and insured to clean home for Jeweler
• Efficiently managed time between multiple jobs throughout the day without compromising quality standards
• Notary (State of New Hampshire)

• 3 Separate Divisions Mastered Over Span of 17 Year Career

Hotel/Restaurants | Retail | Trade Development

• Microsoft Office/Outlook/ Internet Explorer/Phone/Fax
• Maintain postage machine
• Organization/creation of monthly sales meeting held offsite
• Conduct wine tastings in large chain supermarket stores
• Used Winery specific software to track advertisements and pricing of our current brands versus the competition
• Booked flights, hotels, rental cars, and other travel accommodations for peers using the AMEX reservation system
• Created custom label to place personalized messages on 187ml bottles of wine in-house which lead to company-wide program through use of a professional printer to accommodate the program
• Distribution/tracking of branded merchandise to vendors

• Office Manager, Direct Assistant to President, V.P Administration & Production Manager
• Faxing, phones, copying, mail, maintain postage machine, log passwords, track attendance, order supplies
• Developed and implemented efficient filing systems to improved document retrieval
• Maintaining compliance with privacy regulations and confidential employee records
• Screening resumes, processing candidate paperwork, and tracking uniforms assigned
• Background checks & drug screening on new hires/contractors to ensure a safe working environment
• Collaborated with IT department to troubleshoot hardware/software issues, data backups
• Ensured smooth functioning of office equipment
• Processed payroll for 10 - 15 employees on a bi-weekly basis, timely
• Verified invoices, purchase orders, and expense reports with elevated accuracy
• Annual audits - provided necessary documentation for accounts payable transactions
• Responded promptly to vendor inquiries regarding payment status or invoice details
• Maintained confidentiality when overseeing sensitive financial information
• Delivery to job site of vendor payments or job drawings