Summary
Overview
Work History
Education
Skills
Strengthsskills
Specialcertifiedtraining
Timeline
Generic

Kathleen Molzof

Galena,IL

Summary

To secure a position and manage with expertise, develop an employment relationship that allows demonstration of strength in a multitude of skills and abilities, achieve the goals set before me, gain optimal experience, allow for growth and development of a successful and long-lasting career.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

28
28
years of professional experience

Work History

Director of Revenue & Employee Management

Wisconsin Fertility through Invo-BioScience
05.2023 - 11.2024

Post and apply insurance and patient payments, process daily deposits, review AR reports for outstanding claims weekly, review AR reports for patient balances, monthly collection calls, process 90 days past due notifications in effort to collect payment, monthly collection submissions, re-submission of rejected or denied claims, troubleshoot claim issues, communicate with insurance companies on claim payment errors for resolution, process and submit refunds to insurance and or patients

  • Manage staff, screen employment applications, interview applicants, hire new employees, perform quarterly and annual employee reviews, issue employee warnings, dismiss employees when appropriate etc.
  • Monitored team performance, enforcing compliance with corporate claims processes and procedures.
  • Provided exceptional customer service during stressful situations involving accident victims or property damage incidents.
  • Optimized revenue growth by developing and implementing strategic pricing initiatives.
  • Identified areas for cost reduction while preserving quality standards leading to increased profit margins.
  • Hired, trained and managed revenue department team members and developed engaged, high-functioning performers.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

Office/Billing Manager

DUBUQUE FAMILY EYE CARE
02.2012 - 12.2023
  • Managed incoming calls, emails, and faxes, scheduling appointments, taking messages, dictation to referring providers, daily office maintenance and cleaning, ordering, and maintaining inventory of office and medical supplies, maintaining staff schedule, opening, and closing duties, maintaining clean office
  • Manage inventory and monthly budget
  • Submission and managing of insurance claims, processing incoming payments and reconciliation of accounts receivable, troubleshooting past due claims, processing prior authorizations, filing insurance claims for both vision and medical vendors, assisting patients with billing inquiries, processing outgoing monthly statements
  • Reconciliation of incoming monthly statements, processing outgoing payments via business checks, and or ACH, setting up of new accounts, processing of credit applications
  • Posting hiring ads, interviewing potential employees, training new hires in all departments (check in, check out, optical, pre-testing etc.), troubleshooting daily issues with staff, daily tasks, processing of payroll, tracking/processing vacation availability, yearly staff reviews, discipline of staff when required i.e., verbal, written, or dismissal actions
  • Pre-testing patients, assisting patients with eyeglass and contact lens orders, insertion removal of contact lens patient training, taking pupillary and seg measurements for eyeglasses, assisting patients in eye glass selection, checking in of daily packages and orders, final inspection of eye glasses for quality control
  • Mentored junior staff members, providing guidance on best practices in billing management and fostering professional development.
  • Oversaw the implementation of new software systems for improved organization and efficiency in the billing department''s daily operations.
  • Conducted regular performance evaluations for team members, setting goals for professional growth while recognizing achievements along the way.

AR/Claims Administrator

OAKPARK DENTAL
10.2021 - 05.2023
  • Managed incoming calls, emails, and faxes, schedule appointments, manage incoming messages, creating patients’ financial estimates for review/consult, processing end of day reports, daily deposit reconciliation, run errands to bank and post office, processing end of month reports including monthly statements, opening, and closing duties, maintaining a clean and organized work and reception area
  • Verification of dental benefits, EHR set up and review of employers, insurance companies, and fee schedules, yearly review of dental benefits for changes in plans and or fee schedules, process pre-authorization's submission of claims, assist patients with account inquiries, and resolution of disputes
  • Create and present procedure quotes to patients
  • Walk-out patient charges and collect payment
  • Post and apply insurance and patient payments daily, review AR reports for outstanding claims weekly, review of patient balances including courtesy calls, send 90 days past due notifications in effort to collect payment, monthly collection submissions, re-submission of rejected or denied dental claims, troubleshoot claim issues, communicate with insurance companies on claim payment errors for resolution, process and submit refunds, process end of month reports, including monthly patient statements
  • Monitored team performance, enforcing compliance with corporate claims processes and procedures.
  • Provided exceptional customer service during stressful situations involving accident victims or property damage incidents.
  • Reduced claim processing time by streamlining workflows and implementing efficient practices.

Office/Billing Manager

VISION PLUS
11.1996 - 02.2012
  • Managing 30 plus incoming calls, faxed and emails, scheduling appointments, taking messages, dictation to referring providers, daily office maintenance and cleaning, ordering, and maintaining inventory of office and medical supplies, maintaining staff schedule, opening, and closing duties, maintaining a clean office
  • Manage monthly inventory budget
  • Submission and managing of insurance claims, processing incoming payments and reconciliation of accounts receivable, troubleshooting past due claims, processing prior authorizations, filing insurance claims for both vision and medical vendors, assisting patients with billing inquiries, processing outgoing monthly statements
  • Streamlined hiring process, interviewing potential employees, training new hires in all departments (check in, check out, optical, pre-testing etc.), troubleshooting daily issues with staff and or daily tasks, processing of payroll, tracking/processing vacation availability, yearly staff reviews, discipline of staff when required i.e., verbal, written, or dismissal actions
  • Pre-testing patients, assisting patients with eyeglass and contact lens orders, insertion removal of contact lens patient training, taking pupillary and seg measurements for eyeglasses, assisting patients in eye glass selection, checking in of daily packages and orders
  • Mentored junior staff members, providing guidance on best practices in billing management and fostering professional development.
  • Managed vendor relationships, negotiating favorable payment terms and ensuring timely payments to maintain positive working partnerships.

Education

HIGH SCHOOL DIPLOMA -

Alma High School
Alma, AR
05.1989

Skills

  • Dependable
  • Punctual
  • Self-driven
  • Organized
  • Customer service
  • Independent
  • Responsible
  • Multi-tasking
  • Account reconciliation
  • Teamwork
  • Sales management
  • Multitasking Abilities
  • Microsoft Excel proficiency

Strengthsskills

  • Dependable
  • Punctual
  • Self-driven
  • Motivated
  • Organized
  • Independent
  • Responsible
  • Troubleshooting
  • Persevering
  • Multi-tasking
  • Prioritizing

Specialcertifiedtraining

  • Phone etiquette
  • HIPAA compliance
  • CPR

Timeline

Director of Revenue & Employee Management

Wisconsin Fertility through Invo-BioScience
05.2023 - 11.2024

AR/Claims Administrator

OAKPARK DENTAL
10.2021 - 05.2023

Office/Billing Manager

DUBUQUE FAMILY EYE CARE
02.2012 - 12.2023

Office/Billing Manager

VISION PLUS
11.1996 - 02.2012

HIGH SCHOOL DIPLOMA -

Alma High School
Kathleen Molzof