Kathleen Moore
Shelton,WA
Summary
Passionate and dedicated worker with a strong commitment to continuous learning and improvement. Possessing extensive customer service experience, highly detail-oriented and able to approach problems objectively. Able to empathize when necessary, ensuring effective communication and rapport with others. Continuously seeking opportunities to enhance job performance, proactively identifying areas for improvement and striving to streamline processes. Proven ability to excel in multitasking, crucial in a home setting. Ultimate objective is to work remotely to avoid childcare expenses and financial burden.
Overview
13
13
years of professional experience
Work History
Food and Beverage Server
La Quinta Inns and Suits
2023.09 - Current
- Get breakfast area set up in time to open within 1 hour.
- Make sure all food is consumable for guests, keep food levels maintained
- Clean up area during and after breakfast hours
- Write up list of what supplies are running low for manager. Usually ranging 5 to 10 or more items.
- Greeted guests warmly to foster welcoming environment.
- Remained focused, calm and professional during peak rush hours.
- Addressed and handled customer complaints in polite and professional manner.
- Adhered to health and safety standards while handling food and beverages.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Used slow periods to restock supplies that are yet to be stocked.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
Mom
None
2016.06 - Current
- Communicate with healthcare professionals to resolve problems with individual children
- Observe 2 children to detect any unusual behavior
- Budgeting and paying accrued debts
- Provide emergency first aid and summons medical assistance as necessary
- Develop specific goals and plans to prioritize, organize and accomplish work
- Monitor 2 children’s activities to identify problems or potential problems
- Cooking and cleaning household.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
Guest Service Representative/Supervisor/Housekeeping/Night Laundry
Extended Stay America Hotel
2011.06 - 2018.05
- Cleaned guest rooms, hotel hallways, stock closest, manage guests, supervise housekeepers.
- Promoted to lead housekeeper, doing inspections of guest rooms, and training new people.
- Communication to help guests be informed of various amenities, issues with third-party websites, answering any questions to best knowledge available.
- Help guests to best ability possible.
- Leadership-trained approximately 6 new employees in various positions
- Continuously helped in various areas including management when not available.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Answered hotel phones with professionalism and directed calls appropriately.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Upheld hotel policies and procedures by providing high level of customer service.
- Provided accurate information regarding local attractions, restaurants and activities.
- Responded to guest inquiries to maximize guest satisfaction.
- Greeted guests upon arrival by providing warm welcome.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Handled customer complaints to satisfy and retain guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained accurate and up-to-date records of guest information.
- Scheduled and confirmed restaurant reservations for guests.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Bachelor of Arts - Music, Religion And Literature
Saint Martin's University
Lacey, WA06.2010
Skills
- Call Management
- Microsoft Excel
- Complaint resolution
- Deliberate worker
- Spreadsheets
- Customer Service
- Communication oral and written
- Data Entry
- Product Knowledge
- Inventory Control
- Payment Processing
- Data Collection
Timeline
Food and Beverage Server
La Quinta Inns and Suits
2023.09 - Current
Mom
None
2016.06 - Current
Guest Service Representative/Supervisor/Housekeeping/Night Laundry
Extended Stay America Hotel
2011.06 - 2018.05
Bachelor of Arts - Music, Religion And Literature
Saint Martin's University
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