Summary
Overview
Work History
Education
Skills
Timeline
Generic

KATHLEEN M. PATON

HAGAMAN

Summary

Compassionate, high-energy, and results-driven individual with 40 years of expertise in leading healthcare operations, revenue growth, and performance management. Proven track record in program development and quality improvement. Skilled in building trust and confidence with stakeholders at all levels.

Overview

40
40
years of professional experience

Work History

Associate Executive Director

Catholic Charities Of The Diocese Of Albany
08.2023 - Current

Created and operationalized The Kimball St. Warming Center

  • Served over 100 different individuals during first year of operation
  • Received 6,000 financial funding from local benefactor for Warming Center operations
  • Solicited and obtained ongoing commitment of local business to provide 2 hot dinners to Warming Center guest per week


Oversight and Management of Compliance Program

  • Managed operation of OMH Family Care Program
  • Developed Family Care Policy and Procedure Manual
  • Created Public Awareness program aimed at adding Family Care Homes resulted in 1 additional Family Care Home
  • Ensured building, grounds and vehicles of agency

in good order

  • Completed OMH/Justice Center Incidents and spearheaded Incident Review Committee


Supervised Emergency Assistant Personnel

  • Designed and implemented FundRaiser "Pancakes for the Pantry" raising awareness and funds for Food Pantry. Exceeded our expectation of local business and community partners participation
  • Approval of EA funds in Executive Director's Absence


Supervised Translator within the local Montgomery County Department of Social Services

  • Maintained on-going positive relationship with local and regional Community partners, including by not limited to St. Mary's Healthcare, Helio Health, Coordinated Entry, Interfaith Partners, through participation in monthly meetings and ongoing communications.


Assumed Role of Executive Director upon her absence




SENIOR DIRECTOR-BEHAVIORAL HEALTH AND ADDICTION SERVICES

ST. MARY’S HEALTHCARE
01.2016 - 11.2022


Responsible for Operation and Development of Multiple Services including PROS-Personalized Recovery Program- (a rehabilitation and treatment program for individuals recovering from Mental Health issues), Family Care (OMH residential program), Mobile Geriatric (treatment of senior population),Quality Improvement- Joint Commission Readiness Team, Psycho-Social Club, Collaborative Care, Addiction Clinic, MH Adult Clinic, Adult Clinic Central Registration and Billing, Interns


Provided Leadership oversight and ensured compliance standards were met for Joint Commission and State Regulatory Agencies for Mental Health and Addiction Services


Oversight of implementaion and evaluation of programs ensuring they reflected SMH's Mission and Strategic Planning Initiatives


Developed and implemented revenue generated mission driven programs.


Member of SMH Senior Executive Committee


Co-Chair of SMH Ethic's Committee


Assumed Vice President's role in his absence


KEY ACCOMPLISHMENTS

  • Rorganized and rewrote BH/Addiction policies, globalizing them to reduce from 600+ to 85
  • Development of BH Training Program
  • Developement and oversight of 1st Suicide Prevention Day
  • Development of Collaborative Care Model in operation at 3 Primary Care sites expanded to 7 by the end of 2021
  • Part of team that wrote and received funding for Assisted Community Treatment Program (program designed to engage the treatment resistant individual-OMH)
  • Grew the Family Care Program by 2 homes in 1.5 years
  • Cultivated a culture of innovation by promoting creative thinking and empowering employees to think outside the box
  • Developed strong relationships with key community partners, fostering collaboration and mutual growth opportunities


DIRECTOR BEHAVIORAL HEALTH

ST. MARY’S HEALTHCARE
01.2014 - 01.2016

Responsible for Administration and Operation of MH programs, including PROS, Family Care, Mobile Geriatric Program, Health Homes, Children's MH Clinic


Budget Development and Management


Development of therapeutic groups for inpatient unit


Ensured all programs met or exceeded OMH standards


Mentored and assisted Inpatient Nurse Manager to improve quality of treatment, moving away from medical mode to recovery model


Supervision of Program Coordinators/Supervisors


KEY ACCOMPLISHMENT

  • Re-organized Health Home Program resulting in Lead Health Home status, DOH approval and revenue production
  • Facilitator at the NYS conference of Rehabilitation- moving from a medical model to a recovery centered model
  • Received 3 year certification for PROS (top achievement) after 1 year of operation
  • Organized team consisting of associates and persons in recovery to open another PROS
  • Developed a Spanish speaking Pros (1 of 2 in NY)

DIRECTOR OF REHABILITATION SERVICES

ST. MARY’S HEALTHCARE
01.2007 - 01.2014

Responsible for Operation of all BH Rehab programs, Clubhouse, IPRT, Afterschool program, Case Management and the treatment Program- Continuing Day Treatment (CDT)


Supervision of 30+ Associates


Developed and maintained policies and procedures for all programs


Ensured stat4 and JCAOH regulatory compliance


Began coordinated effort to champion consumers in recovery for hire within the hospital


Developed annual strategic goals and oversight of implementation and evaluation of goals


Member of interdisciplinary team with goal of reshaping discharge inpatient planning process


Clinical management of 100 participant


KEY ACCOMPLISHMENTS

  • Researched, wrote and received state approval to operate a Personalized Recovery-Oriented Program (PROS)
  • Brought CDT, Clubhouse and IPRT into one program-PROS
  • Collaborated with architect to design space purchase all equipment, supplies for this project
  • Created and run a consumer run business

COORDINATOR OF REHABILITATION SERVICES

ST. MARY’S HEALTHCARE
01.1992 - 01.2007

Administration and management of 3 Psycho-social clubs, IPRT and CDT


Supervised, mentored and evaluated 20+ associates


Developed policies and procedures for programs


Ensured state regulatory compliance


Promoted philosophy of recovery with the CMHAC


KEY ACCOMPLISHMENT

  • Wrote grant to create a daycare service for children of Associates at SMH
  • Assumed management of Addiction Services for period of 3 months
  • Developed consumer driven business

COORDINATOR OF PSCHO-SOCIAL(S)-DAY TRAINING PROGRAM

ST. MARY’S HEALTHCARE
01.1985 - 01.1992

Administration and management of 3 psycho-social club


Clinical oversight of 100 + seriously mentally ill individual


Began the process of incorporating consumers into the daily operations of all clubs


KEY ACCOMPLISHMENT:

  • Grew the operation from one social club to three clubhouses, over 2 rural counties
  • Moved the clubhouse from smoking to nonsmoking to (one of the first in NY)
  • Moved the nutrition program to a low-fat lunch program (first in NYS)
  • Part of Office of Mental Health Team that visited and assisted other programs with creation of a health focus
  • Wrote grant to obtain funding for hospital sponsored children's day care center for assoicates

Education

Graduate -

Ascension Health-Formation for Catholic Healthcare Ministry Leadership Program
01.2010

Master - Speech Pathology

College of St. Rose
Albany, NY
01.2000

BACHELOR OF SCIENCE - EDUCATON, RECREATION THERAPY

SUNY CORTLAND
01.1980

Skills

  • Organizational leadership
  • Volunteer management
  • Partnership development

Timeline

Associate Executive Director

Catholic Charities Of The Diocese Of Albany
08.2023 - Current

SENIOR DIRECTOR-BEHAVIORAL HEALTH AND ADDICTION SERVICES

ST. MARY’S HEALTHCARE
01.2016 - 11.2022

DIRECTOR BEHAVIORAL HEALTH

ST. MARY’S HEALTHCARE
01.2014 - 01.2016

DIRECTOR OF REHABILITATION SERVICES

ST. MARY’S HEALTHCARE
01.2007 - 01.2014

COORDINATOR OF REHABILITATION SERVICES

ST. MARY’S HEALTHCARE
01.1992 - 01.2007

COORDINATOR OF PSCHO-SOCIAL(S)-DAY TRAINING PROGRAM

ST. MARY’S HEALTHCARE
01.1985 - 01.1992

Master - Speech Pathology

College of St. Rose

BACHELOR OF SCIENCE - EDUCATON, RECREATION THERAPY

SUNY CORTLAND

Graduate -

Ascension Health-Formation for Catholic Healthcare Ministry Leadership Program
KATHLEEN M. PATON