Kathleen Muilenburg
Garfield,NJ
Summary
I am eager to join a company where I can grow both personal and professional growth. I am an experienced customer service professional with proven track record of exceeding exceptional customer service, as highlighted by positive
Google reviews. I am committed to exceeding expectations and contributing positively with the team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative & Sales Associate
Advantage Outfitters LLC
South Hackensack, NJ
04.2022 - 04.2024
- Responsible for incoming and offline chats from the website.
- Assist customers with online inquiries, process sales, and manufacture drop shipments.
- Coordinate freight shipments for timely delivery.
- Managed scheduled deliveries, lost shipments, damaged shipments, and advised customers of delivery dates.
- Processed product returns, scheduled pickups with carriers at customers' locations, and processed returns with a credit to the customer.
- Created product photographs and staged presentations using Lightroom.
- Created new product listings and managed product pricing.
- Created standard operating procedures to ensure customer success.
Vehicle Inspector
Enterprise Car Sales
Wayne, NJ
09.2015 - 03.2022
- Inspected and documented vehicles, ensuring accurate details of any damage.
- Process work orders for vehicle repairs and maintenance.
- Photographed reconditioned vehicles for resale to the website.
- Coordinated vehicle transports for resale.
- Managed lot placement of vehicles.
- Utilized specialized tools, such as gauges, calipers, or paint meters.
Education
High School Diploma -
Clifton High School
Clifton01-2014
Skills
- E Commerce
- Word
- Excel
- Quickbooks
- World Wide Express Freight Portal
- Lightroom
- Adobe Express
Certification
- Online Chat Support- Zendesk Customer Service Professional Certificate.
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Representative & Sales Associate
Advantage Outfitters LLC
04.2022 - 04.2024
Vehicle Inspector
Enterprise Car Sales
09.2015 - 03.2022
High School Diploma -
Clifton High School
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