Summary
Overview
Work History
Education
Skills
Timeline
Kathleen Mullin

Kathleen Mullin

Eagan,MN

Summary

Polite, grounded and confident individual looking to use obtained knowledge in Customer Service position. Values clear, effective and timely interactions and possesses strong interpersonal skills. Excellent phone etiquette and record taking. Guarantees professionalism, focus and dependability.

Overview

13
13
years of professional experience

Work History

Special Education Paraprofessional

Highland Elementary School
11.2023 - 01.2024
  • Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
  • Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Monitored student classroom and outdoors activities to promote student safety.

Nanny/Household Assistant

Various Families
11.2010 - 08.2023
  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.

Sales Associate

The Hideaway
07.2019 - 12.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.

Client Service Specialist

Macy's Department Store
10.2017 - 03.2019
  • Developed strong relationships with clients, fostering trust and loyalty through consistent communication and personalized service.
  • Accepted and processed payments, updated accounts and issued receipts.
  • Collaborated with other departments to develop ways to increase customer satisfaction.
  • Responded proactively and positively to rapid change.

Education

Bachelor of Arts - Communications

St. Cloud State University, St. Cloud, MN
05-2007

Skills

  • Strong communication skills
  • Active listener
  • Creative problem resolution
  • Teamwork and collaboration
  • MS Office
  • Excellent interpersonal skills
  • Attention to detail
  • Organizational skills
  • Active listening

Timeline

Special Education Paraprofessional - Highland Elementary School
11.2023 - 01.2024
Sales Associate - The Hideaway
07.2019 - 12.2019
Client Service Specialist - Macy's Department Store
10.2017 - 03.2019
Nanny/Household Assistant - Various Families
11.2010 - 08.2023
St. Cloud State University - Bachelor of Arts, Communications

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