Kathleen Murawski
Saint Simons Island
Summary
Accomplished Manager at Family Dollar, adept in building high-performing teams and enhancing customer satisfaction through decisive leadership and effective problem-solving. Skilled in money handling and team leadership, I significantly improved operational efficiency and fostered a culture of continuous learning and engagement, driving repeat business and maintaining a positive work environment.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Family Dollar
01.2018 - 06.2024
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Manager
Family Dollar
10.2003 - 01.2018
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cross-trained existing employees to maximize team agility and performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
Emerson
Buffalo, NYSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
Accomplishments
Opened new flagship store. Closed down store with efficient timelines and stock removal. Set plan-o-grams to company standards. Worked several locations.
Timeline
Assistant Manager
Family Dollar
01.2018 - 06.2024
Manager
Family Dollar
10.2003 - 01.2018
Emerson
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