Summary
Overview
Work History
Skills
Timeline
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Kathleen Murphy

Bellmawr,New Jersey

Summary

Experienced operational manager with a strong background in overseeing daily operations, inventory management, and financial processes. Skilled in coordinating customer orders, ensuring timely fulfillment and driving sales both in-store and online. Proven expertise in managing office operations, including payroll, employee management, and invoicing, ensuring smooth and efficient business functions.

Professional content creator with strong expertise in social media strategy and digital storytelling. Skilled in content ideation, and video production, ensuring impactful and engaging brand presence. Highly collaborative team player, adaptable to changing needs, and focused on delivering measurable results. Known for creativity, reliability, and keen eye for emerging trends.

Overview

24
24
years of professional experience

Work History

Social Media Content Creator

Myself
02.2016 - Current
  • Grew social media account to over 140,000 followers and continuing to grow it through collaborations with different companies.
  • Developed engaging content strategies to enhance brand visibility across social media platforms.
  • Created and scheduled multimedia posts to maintain consistent online presence and audience engagement.
  • Analyzed audience insights to refine content approach and improve overall engagement metrics.
  • Enhanced brand awareness by creating engaging and shareable social media content.
  • Scheduled regular postings using social media management tools, ensuring a steady stream of fresh content for followers'' consumption.

Operations Manager

TFM Industries of Pennsville
07.2015 - Current
  • Oversee and optimize shipping and receiving operations, ensuring timely and accurate processing of incoming and outgoing shipments, inventory tracking, and coordination with suppliers to maintain efficient work flow.
  • Handle customer service operations, overseeing communication with clients to address inquiries, resolve issues, and ensure satisfaction, while coordinating the timely supply of products to meet customers needs.
  • Direct daily operations across multiple locations, ensuring efficient organization, maintaining cleanliness and safety standards, and coordinating task to optimize work flow and customer satisfaction.
  • Manage product inventory, including pricing, stock level maintenance, and regular inventory audits to ensure optimal product availability and pricing accuracy.
  • Coordinate and assemble customer orders for both shipping and in-person pick ups, driving additional sales by providing personalized product recommendations and assuring timely, accurate order fulfillment.
  • Arrange and manage company donations to local non-profit organizations, overseeing both in-kind contributions and in-person donations to support community needs.
  • Oversee office operations by managing purchase and customer shipment invoices, processing bank deposits, and ensuring accurate records to support seamless business operations.
  • Orchestrate logistics strategies that significantly improved supply chain efficiency, reducing operational costs and enhancing delivery times across multiple distribution channels.

Owner of Retail Store and Studio

I Made This
05.2013 - 06.2015
  • Successfully owned and operated a craft business, overseeing all aspects of daily operations, including inventory management, financial tracking, marketing, customer service, while assuring efficient organization and smooth business processes.
  • Operated both a brick-and-mortar location and an Etsy storefront, designing and selling handcrafted products while offering customers the opportunity to create their own custom items through in-store workshops and personalized orders.
  • Provided personalized assistance to customers in-store and online, guiding them through craft projects, offering product recommendations, and facilitating seamless in-store purchases.
  • Organized and hosted a variety of events, including private parties, group workshops, and one-on-one playdates, providing an interactive and engaging crafting experience for all participants.
  • Utilized social media to showcase craft projects, connect with customers, promote special events and new products, and drive traffic both online and in-store sales.

Retail Manager

Dollar Depot Plus
01.2002 - 11.2011
  • Lead retail staff of multiple locations by coordinating schedules and distributing task to support efficient store operations.
  • Managed hiring, staff training, and performance oversight, including employee separations.
  • Analyzed sales trends, customer demand, and market data to optimize product assortment and drive sales, while managing inventory and ensuring high-demand items were consistently stocked.
  • Motivated staff to exceed sales targets by offering incentives and to boost performance.
  • Managed administrative task, including maintaining an organized filing system for invoices, insurance paperwork, employee documentation, and inventory ordering catalogs to support efficient operations.
  • Oversaw daily financial operations, including balancing daily deposits, processing employee pay, making vender payments, and bill management, ensuring accuracy and timely processing.
  • Delivered outstanding customer service by addressing inquiries, resolving issues, and handling customer conflicts with professionalism and a focus on positive outcomes.
  • Contributed to the set up of new store locations, managed shelf stocking, and designed displays to showcase new products and increase sales.
  • Lead community outreach efforts by partnering with local businesses and competitors, executing targeted marking campaigns to integrate the company into the neighborhood and attract local customers.
  • Identified and sourced new vendors, researched and selected trending products, and attended vendor convecttions to stay ahead of market trends and to expand product offerings.

Skills

  • Social media strategy
  • Inventory Management
  • Content curation
  • Customer Satisfaction
  • Problem Solving
  • Communication Skills
  • Creativity
  • Leadership
  • Teamwork
  • Social Media
  • Organizational skills
  • Office management

Timeline

Social Media Content Creator

Myself
02.2016 - Current

Operations Manager

TFM Industries of Pennsville
07.2015 - Current

Owner of Retail Store and Studio

I Made This
05.2013 - 06.2015

Retail Manager

Dollar Depot Plus
01.2002 - 11.2011

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Kathleen Murphy