Kathleen Neumann
Customer Service Representative
Vernal,UT
Summary
Eager Customer Service Representative always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
31
31
years of professional experience
Work History
Nanny/Housekeeper
Hadlock Househould
Vernal, Utah
07.2021 - 01.2022
- Maintained clean and comfortable environments in home by vacuuming, cleaning windows and dusting.
- Helped children learn how to complete small chores appropriate for age level.
- Prepared healthy, age-appropriate snacks and meals for family.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Met children at bus stop to walk home and assist with crossing street.
- Took children to extra-curricular activities and on outings to approved locations.
- Fostered close relationships with children by discussing school, friends and hobbies.
Quilting Assistant
Carries Quilting
Vernal, UT
10.2020 - 06.2021
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Operated sewing machines to join, reinforce or decorate products and performed hand stitching for smaller projects.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Conferred with designer to determine types of material and styles desired.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Programmed quilting machines for order production.
- Maintained quilting machine by threading needles with appropriate thread colors and replacing needles when necessary.
Call Center/Event Planner
All Star Lanes
WEST JORDAN, UT
03.2017 - 04.2020
- Established working relationships with clients by organizing various events.
- Performed face-to-face meetings to finalize contract for services and event details.
- Corresponded with clients to answer questions and resolve issues.
- Coordinated schedules and timelines for events.
- Resolved concerns with services to help with retention and drive sales.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped customers every day with positive attitude and focus on customer satisfaction.
- Educated customers on current promotions.
- Recommended products to customers, thoroughly explaining details.
- Cross-trained and provided back up for customer service managers.
Nanny/Housekeeper
Zacklan Household
WEST JORDAN, UT
01.2015 - 05.2016
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Assisted children with homework assignments and special projects across different subjects.
- Involved children in caring for household pets and chores.
- Bathed, dressed and helped with teeth brushing as part of morning routine.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Played games, worked on puzzles and read books to young children.
- Maintained clean and comfortable environments in home by vacuuming, cleaning windows and dusting.
Family Daycare Provider
Lewis Household
WEST JORDAN, UT
12.2002 - 01.2015
- Kept notes of behavior issues, food served and medications administered to children.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Created and implemented diverse educational strategies to boost development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Taught children to organize toys, wash hands and share by leading by example.
- Kept areas clean, organized and stocked, and sanitized surfaces and toys.
- Selected appropriate stories based on ages of children and teachable moments, read to groups and promoted discussions based on content.
- Planned and managed learning-focused, imaginative and play-oriented activities for 3-4 children.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
Cashier
Smiths Market Place
WEST JORDAN, UT
01.2001 - 11.2002
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Worked flexible schedule and extra shifts to meet business needs.
Security Officer
Franklin Covey Co
Salt Lake City, UT
01.1999 - 12.2001
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles and visitors.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Reported suspicious activities and persons to law enforcement.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Administrative Assistant/Receptionist
Franklin Covey Co
Salt Lake City, UT
01.1997 - 12.1999
- Supported room reservations and calendar maintenance for programs, meetings and events.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained staff directory for human resources department.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Manufacturing Supervisor
Franklin Covey Co
Salt Lake City, UT
01.1991 - 12.1996
- Led safety meetings and monitored compliance with gear requirements and best practices.
- Recorded and reported attendance and hours worked for all area employees.
- Maintained proper inventory levels.
- Reported tool, machinery and equipment issues to maintenance personnel.
- Completed production plans by scheduling and assigning personnel to daily tasks.
- Communicated job expectations and monitored employees.
- Identified problems and implemented effective solutions.
- Supervised ongoing daily production phases.
- Coordinated schedules and reviewed work performance for staff.
Education
High School Diploma -
West High School
Salt Lake City, UTSkills
Customer assistance
Household operations
Creative problem solving
Money handling abilities
Active Listening
Relationship building
Team collaboration
Complaint resolution
Timeline
Nanny/Housekeeper
Hadlock Househould
07.2021 - 01.2022
Quilting Assistant
Carries Quilting
10.2020 - 06.2021
Call Center/Event Planner
All Star Lanes
03.2017 - 04.2020
Nanny/Housekeeper
Zacklan Household
01.2015 - 05.2016
Family Daycare Provider
Lewis Household
12.2002 - 01.2015
Cashier
Smiths Market Place
01.2001 - 11.2002
Security Officer
Franklin Covey Co
01.1999 - 12.2001
Administrative Assistant/Receptionist
Franklin Covey Co
01.1997 - 12.1999
Manufacturing Supervisor
Franklin Covey Co
01.1991 - 12.1996
High School Diploma -
West High School