Kathleen Nilsen
Renton,WA
Summary
Over 23 years of Customer service and administrative support with students, staff, parents and the community within the school district.
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
23
23
years of professional experience
Work History
Principle Assistant
Maple Hills Elementary School
09.2019 - 09.2022
- Supported business growth by assisting in marketing campaigns and coordinating events.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
- Monitored and ordered supplies and materials to keep office well stocked.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Greeted guests in with friendliness and professionalism.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Elevated company reputation through meticulous attention to detail in all aspects of work output.
- Mitigated risks by identifying potential challenges within projects and proposing relevant solutions proactively.
- Increased customer service success rates by quickly resolving issues.
- Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reduced overhead costs with vigilant expense monitoring while maintaining a high standard of quality for materials or services utilized.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
Associate Principal Secretary
Lake Washington School District
01.2015 - 09.2019
- Owned and ran all ASB/Athletics, ASB/GF Bookkeeper, AP Secretary, Discipline Secretary, ASB Secretary, Athletic Secretary, ASB budgets
- Researched and incorporated new educational trends and instructional strategies to optimize education effectiveness.
- Verified adherence to state, federal and private funding source requirements across programs and outcomes.
- Kept school in full compliance with established policies, legal requirements and student safety standards.
- Cashier/Bookkeeper ASB/GF, Banking Deposits ASB/GF
- Administered personnel policies and procedures for school faculty and staff.
- Evaluated business requirements and developed tailored solutions to meet client needs.
- Coordinated staff and student activities to promote a safe and productive learning environment.
- Led successful project implementations by developing comprehensive strategies and plans.
- Coordinated with stakeholders throughout the project lifecycle, ensuring successful execution of all tasks from inception to completion.
- Reconcile Daily Receipts InTouch, Fundraising, Athletic Clearance, payment, paperwork, clearance cards, BMO/PO purchasing and APVER/Transfers, Lockers, ID cards/phots, Dorian all school photos, InvestED, Rainshadow/Scheduling all buses, Warehouse Transfer, Building Use, Set up course fees, School messenger fees/fines, Support teachers/staff, Tandem Calendar, Spirit wear, Dance Ticket sales, Lost valuable items, Confiscated items, Assist front desk, Assist Health room, Manage daily activity in AP office
Coaching Student Athletics
Lake Washington School District
01.2015 - 01.2019
- Head Coach: Girls Basketball, Volleyball, Boys Soccer, Assistant Coach: Coed Track, Cross Country
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Para Educator
Evergreen Middle School
01.2006 - 01.2015
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Provided essential support during standardized testing periods, administering exams according to guidelines while accommodating individual student needs per IEPs or 504 plans.
- Participated in professional development opportunities to stay current on best practices within the field of special education.
- Enhanced student comprehension by implementing differentiated instructional strategies tailored to individual needs.
- Improved student social skills through facilitating peer interactions, modeling appropriate behaviors, and promoting empathy among classmates.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Maintained and operated classroom equipment to maximize use and lifespan.
Bus Driver
Lake Washington School District
01.2000 - 01.2006
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Performed minor maintenance tasks such as changing lights or checking tire pressure to ensure the safe operation of the bus at all times.
- Trained new bus drivers in company policies, route navigation techniques, and safety protocols to ensure smooth onboarding experiences.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Improved route efficiency by consistently reviewing and adjusting routes based on traffic patterns and customer feedback.
- Operated large vehicles in difficult urban and rural conditions.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
Education
Bellevue Community College
Bellevue, WAAdvanced Degree -
Redmond High School
Redmond, WA01.1984
Skills
- Administrative Support
- Microsoft Office Suite
- DNA Security
- Conflict Resolution
- Policies and Procedures Adherence
- Customer Service
- Skyward
- Data Mining
- One Note
- One Drive
- Destiny
- Skype for Business
- Power School
References
Available on request
Timeline
Principle Assistant
Maple Hills Elementary School
09.2019 - 09.2022
Associate Principal Secretary
Lake Washington School District
01.2015 - 09.2019
Coaching Student Athletics
Lake Washington School District
01.2015 - 01.2019
Para Educator
Evergreen Middle School
01.2006 - 01.2015
Bus Driver
Lake Washington School District
01.2000 - 01.2006
Bellevue Community College
Advanced Degree -
Redmond High School
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