KATHLEEN OCHS
Burnsville
Summary
Results-driven and customer-focused professional with over 15 years of experience delivering exceptional service in retail and customer-facing environments. Skilled in team leadership, operational support, and process improvement to enhance customer satisfaction and business efficiency. Adept at multitasking in fast-paced settings, managing cash and inventory with precision, and fostering positive customer relationships. Recognized for reliability, adaptability, and a proactive, solutions-oriented approach.
Overview
15
15
years of professional experience
Work History
Homemaker and Mother
Nest Egg
02.2011 - Current
- Managed household operations, ensuring smooth day-to-day functionality.
- Led family activities, fostering communication and collaboration among family members.
- Developed and implemented budgeting strategies to optimize resource allocation.
- Enhanced problem-solving skills through daily challenges, improving adaptability.
- Cultivated a nurturing environment, promoting emotional well-being and resilience.
Shift Leader / Cashier
Pet Supplies Plus
12.2023 - 05.2024
- Oversaw daily store operations and supported team performance to ensure consistent customer satisfaction.
- Delivered expert product guidance related to pet health, nutrition, and wellness.
- Managed cash handling, POS transactions, and fulfillment of online and curbside orders.
- Maintained store cleanliness, safety, and visual standards to create an inviting shopping environment.
Display Coordinator
Books Are Fun
09.2016 - 05.2019
- Coordinated and executed engaging book displays across multiple school and business locations in the Twin Cities.
- Monitored inventory, fulfilled orders, and managed delivery logistics to ensure accuracy and timeliness.
- Built positive relationships with clients and school administrators, contributing to repeat business.
Appointment Setter / Customer Service Representative
Environmental Systems
04.2013 - 05.2016
- Handled inbound and outbound communications, scheduling sales appointments and providing customer support.
- Maintained detailed records of customer interactions and appointment schedules.
- Consistently achieved or exceeded daily and weekly performance targets.
Cashier / Customer Service Associate
Smashburger
05.2011 - 02.2013
- Processed customer orders and transactions with accuracy and efficiency.
- Assisted with food preparation, inventory management, and maintaining cleanliness.
- Demonstrated teamwork and professionalism in a high-paced service environment.
Education
Paralegal Studies
Rasmussen College
Eagan01.2019
High School Diploma - undefined
Burnsville Senior High School
Burnsville01.2008
Skills
- Customer Experience & Retention
- Retail & Store Operations
- Cash Handling & POS Systems
- Inventory & Order Management
- Team Leadership & Collaboration
- Communication & Interpersonal Skills
- Process Improvement & Organization
- Dependability & Work Ethic
Timeline
Shift Leader / Cashier
Pet Supplies Plus
12.2023 - 05.2024
Display Coordinator
Books Are Fun
09.2016 - 05.2019
Appointment Setter / Customer Service Representative
Environmental Systems
04.2013 - 05.2016
Cashier / Customer Service Associate
Smashburger
05.2011 - 02.2013
Homemaker and Mother
Nest Egg
02.2011 - Current
High School Diploma - undefined
Burnsville Senior High School
Paralegal Studies
Rasmussen College