Kathleen O'Connell
Norwood,Ma
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Memory Care Director
New Horizons
Marlborough, MA
06.2021 - Current
- Maintained a safe environment for residents by conducting regular safety audits and implementing necessary improvements.
- Achieved high levels of family satisfaction with regular updates on their loved ones'' progress and addressing concerns promptly.
- Collaborated with other departments to enhance inter-disciplinary care for residents, ultimately improving overall wellbeing.
- Managed budget effectively, ensuring adequate resources and supplies were available for memory care programming needs.
- Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
- Implemented strategies for managing challenging behaviors among residents, promoting positive interactions between staff members and individuals suffering from dementia.
- Established strong relationships with local healthcare providers, ensuring comprehensive medical support for memory care residents when needed.
- Ensured regulatory compliance within the memory care unit through diligent documentation and adherence to established guidelines.
- Evaluated staffing needs regularly, adjusting schedules as necessary to maintain proper coverage while minimizing overtime costs.
- Enhanced staff performance by providing ongoing training and support in dementia care best practices.
- Conducted tours of facility to prospective residents and families.
- Recruited and hired highly talented individuals bringing great skills and passion to work.
- Reduced staff turnover by fostering a supportive work environment that encouraged open communication and teamwork.
- Developed therapeutic activities tailored to residents'' cognitive abilities, resulting in increased engagement and socialization among individuals with dementia.
- Created a safe and comfortable living environment for residents by closely monitoring their physical health and addressing any changes promptly.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Mind and Memory Care Director
Benchmark Senior Living
Shrewsbury, MA
09.2019 - 01.2021
- Maintained a safe environment for residents by conducting regular safety audits and implementing necessary improvements.
- Conducted regular assessments of each resident''s cognitive status, adjusting their care plans accordingly to provide the most appropriate level of support.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Enhanced staff retention through the implementation of comprehensive employee recognition programs that acknowledged outstanding performance and dedication to their roles.
- Created a safe and comfortable living environment for residents by closely monitoring their physical health and addressing any changes promptly.
- Optimized memory care programming by staying current on emerging research, attending conferences, and participating in industry training sessions.
- Developed therapeutic activities tailored to residents'' cognitive abilities, resulting in increased engagement and socialization among individuals with dementia.
- Reduced staff turnover by fostering a supportive work environment that encouraged open communication and teamwork.
Director of Memory
Wingate Residences
Needham, MA
05.2018 - 09.2019
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Oversaw the CNA's, Activity Coordinator, and Activity Assistant.
- Ensured that all we were in compliance with all EOEA regulations.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Assistant Program Director
The Goddard House Assisted Living
Brookline, MA
07.2015 - 06.2018
- Facilitate programs for our memory care neighborhood
- Administrative work with the program calendars, staff schedules, booking vendors, billing and other miscellaneous tasks
- Taking residents to Doctor's appointments and group outings
- Performs miscellaneous job-related duties as assigned Management of staff alongside the Program Director
- Facilitating activities for the residents.
Independent Contractor
Figure Skating Coach
Boston, MA
01.2009 - 06.2020
- Gold Medalist (freestyle) Skating coach for private and group lessons
- PSA Rated in Free Skating
Education
B.S - Sport & Recreation Management in Sport & Recreation Management
Franklin Pierce University
Rindge, NH2012
Skills
- Certified Dementia Practitioner
- Teepa Snow Certified
- Leadership Skills
- Microsoft Office Skills
- Activity programming
- Activities scheduling
Timeline
Memory Care Director
New Horizons
06.2021 - Current
Mind and Memory Care Director
Benchmark Senior Living
09.2019 - 01.2021
Director of Memory
Wingate Residences
05.2018 - 09.2019
Assistant Program Director
The Goddard House Assisted Living
07.2015 - 06.2018
Independent Contractor
Figure Skating Coach
01.2009 - 06.2020
B.S - Sport & Recreation Management in Sport & Recreation Management
Franklin Pierce University
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