Dedicated registered nurse with experience in providing quality care of diverse patients, effectively collaborating with healthcare providers and administrators and administrators to ensure optimal patient outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Complex Case Manager, Oncology
Highmark Health
Pittsburgh, PA
11.2023 - Current
Assessing the needs of oncology members, developing care plans, coordinating services and advocating for members to ensure they receive support and resources needed
Manager, Clinical Services
Independence Health/Excela Health Home Care and Hospice
Greensburg
02.2022 - 11.2023
Manage a multi-disciplinary team of Nurses, Physical Therapists and Occupational Therapists
Development of policies and clinical care standards in coordination with physicians, leadership and administration
Ensure documentation is in compliance with regulatory requirements and accreditation standards
Maintain current knowledge of CMS, state, and agency process requirements
RN Case Manager / Utilization Management
Independence Health/Excela Health Home Care and Hospice
Greensburg
06.2019 - 02.2022
Insurance authorizations for medical necessity
Continuous communication with clinical team and physician collaboration
Triage incoming referrals for home health services
ICD 10 Diagnosis Coding
Home Health Registered Nurse
Independence Health / Excela Home Health and Hospi
Greensburg
10.2015 - 01.2019
Plans, implements, and evaluate care for patients in their home
Collaborates with other disciplines to provide services resulting in positive patient outcomes
Identifying clinical needs and triaging patients to appropriate resources for additional support
Registered Nurse
Dedicated Nursing Associates
Murrysville, PA
01.2014 - 01.2016
Providing quality care to patients in skilled nursing facilities and memory care centers
Registered Nurse
Jefferson Regional Medical Center
Pittsburgh, PA
05.2014 - 10.2015
Telemetry, progressive care unit; providing quality care to patients requiring specialized cardiac care and monitoring
<ul><li>Skilled Customer Service Representative supporting the SBA contract at Upslope Advisors, with a proven track record of resolving complex escalated inquiries, routing requests accurately, and delivering policy-compliant solutions while consistently exceeding performance metrics.</li><li>Respond to escalated customer inquiries via phone or email related to SBA programs (e.g., Disaster Loans, PPP, EIDL).</li><li>Assess customer requests and route them to the appropriate department or specialist based on the nature of the inquiry.</li><li>Analyze customer concerns and provide accurate, case-specific solutions in a timely and professional manner.</li><li>Interpret and explain SBA procedures and regulatory guidelines clearly to customers with varying levels of understanding.</li><li>Document all customer interactions thoroughly and accurately in the SBA’s case management system.</li><li>Escalate unresolved or highly complex issues to Tier 3 support or the appropriate technical teams.</li><li>Meet or exceed performance metrics, including first-call resolution, response time, and customer satisfaction.</li><li>Stay current on SBA policies and federal program changes through required training and regular internal updates.</li></ul> at Upslope Advisors<ul><li>Skilled Customer Service Representative supporting the SBA contract at Upslope Advisors, with a proven track record of resolving complex escalated inquiries, routing requests accurately, and delivering policy-compliant solutions while consistently exceeding performance metrics.</li><li>Respond to escalated customer inquiries via phone or email related to SBA programs (e.g., Disaster Loans, PPP, EIDL).</li><li>Assess customer requests and route them to the appropriate department or specialist based on the nature of the inquiry.</li><li>Analyze customer concerns and provide accurate, case-specific solutions in a timely and professional manner.</li><li>Interpret and explain SBA procedures and regulatory guidelines clearly to customers with varying levels of understanding.</li><li>Document all customer interactions thoroughly and accurately in the SBA’s case management system.</li><li>Escalate unresolved or highly complex issues to Tier 3 support or the appropriate technical teams.</li><li>Meet or exceed performance metrics, including first-call resolution, response time, and customer satisfaction.</li><li>Stay current on SBA policies and federal program changes through required training and regular internal updates.</li></ul> at Upslope Advisors