Kathleen Ogden
Holiday,FL
Summary
Motivated and dedicated leader with over 10 years of experience showcasing strong organizational and educational skills. Demonstrates ability to effectively collaborate with team members to consistently deliver the highest standard of service. Committed to fostering a warm and welcoming environment for customers, ensuring their satisfaction and loyalty.
Overview
13
13
years of professional experience
Work History
Shift Lead
Starkey Market
02.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Manage more than 20+ tickets at one time.
- Kept employees operating productively and working on task to meet business and customer needs.
- Educated staff on organizational mission and goals to help employees and business achieve success.
- Helped store management meet standards of service and quality in daily operations.
- Completed cash and credit card transactions accurately using POS software.
- Frequently inspected production area to verify proper equipment operation.
Certified Nursing Assistant
AdventHealth North Pinellas
01.2021 - 01.2023
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Upheld infection control and prevention policies across different patient areas.
- Delivered high-quality care to patients in hospital facility.
Certified Medical Assistant
Trinity Medical Center
03.2017 - 12.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained client medical history, medication information, symptoms, and allergies.
- Oriented and trained new staff on proper procedures and policies.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Receptionist
Hot Heads
01.2013 - 01.2016
- Answering phones, taking and relaying messages, handling cash, cleaning, scheduling appointments
Waitress
Burger Box
01.2012 - 08.2012
- Took orders, took money, ordered supplies, open and closed store, cleaning, customer service, stocking, handled additional responsibilities as assigned.
- Used cash registers and credit card machines to cash out customers.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Diploma -
Mitchell High School
New Port Richey01.2013
Skills
- Responsible
- Organized
- Hard Worker
- Dedicated
- Leadership Skills
- On Time
- Trustworthy, Loyal
- Good with Directions
- Work well independently
- Creative
- Team player
- Patient
- Decision-making capabilities
- Performance Improvement
- Sales proficiency
Generalexperience
- Waitress, Burger Box, 2012, current, 8317 US-19, Port Richey, FL
- Shift Lead, Starkey Market, 3460 Starkey Blvd., New Port Richey, FL
- Receptionist, Hot Heads, 2013, 2016, 4958 US-19, New Port Richey, FL
- Certified Medical Assistant, Heather Hill Rehabilitation, 2016, 2023, 6630 Kentucky Ave, New Port Richey, FL
- Certified Medical Assistant, Trinity Medical Center, 9330 FL-54, Trinity, FL
- Certified Medical Assistant, Advent Health North Pinellas, July 2020, October 2022, 1395 Pinellas Ave, Tarpon Springs, FL
- Skills, Starkey Market, Jan 23, Present
Timeline
Shift Lead
Starkey Market
02.2023 - Current
Certified Nursing Assistant
AdventHealth North Pinellas
01.2021 - 01.2023
Certified Medical Assistant
Trinity Medical Center
03.2017 - 12.2019
Receptionist
Hot Heads
01.2013 - 01.2016
Waitress
Burger Box
01.2012 - 08.2012
Diploma -
Mitchell High School
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