Summary
Overview
Work History
Skills
Timeline
Generic

Kathleen Okanos

East Windsor ,CT

Summary

Dynamic medical receptionist with proven expertise at Anne Marie Villa M.D., P.C. in appointment scheduling and insurance verification. Recognized for delivering exceptional customer service and maintaining accurate electronic health records. Adept at managing workflows and enhancing patient experiences through effective communication and attention to detail.

Overview

25
25
years of professional experience

Work History

Medical Receptionist

Anne Marie Villa M.D., P.C.
Enfield, CT
10.2022 - Current
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Greeted and checked in patients, updating patient information in computer system.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Entered insurance, demographics and health history into patient database.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Processed patient payments and scanned identification and insurance cards.

Certified Personal Care Assistant

Companions & Homemakers
Enfield, CT
09.2016 - 09.2022
  • Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
  • Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
  • Assessed changes in condition or behavior of the client which may require further medical attention.
  • Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
  • Provided companionship to elderly and disabled clients in their homes or other residential facilities.
  • Accompanied clients to medical appointments and provided transportation services when necessary.
  • Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
  • Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.

Customer Service Cashier

Geissler's Supermarket
East Windsor, CT
10.2000 - 02.2015
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Verified that all coupons were valid prior to processing them into the system.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Operated cash registers to process payments for goods and services.
  • Greeted customers and provided friendly customer service.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

Skills

  • Appointment scheduling
  • Electronic health records
  • Insurance verification
  • Patient check-in
  • Payment processing
  • Attention to detail
  • Workflow management
  • Customer service
  • Multi-line phone management
  • Multi-tasking

Timeline

Medical Receptionist

Anne Marie Villa M.D., P.C.
10.2022 - Current

Certified Personal Care Assistant

Companions & Homemakers
09.2016 - 09.2022

Customer Service Cashier

Geissler's Supermarket
10.2000 - 02.2015

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Kathleen Okanos