Kathleen Olson

As an Eligibility Technician for the State of Alaska I have communicated effectively with people from various cultures and backgrounds on a daily basis with the application process. Assisted clients with accurately completing the eligibility form, application and additional documents.

Established relationships with external partners such as social service agencies to facilitate seamless referrals between programs when appropriate. Devised and implemented strategies to streamline eligibility verification processes.

Maintained comprehensive case files for each client, documenting all relevant information needed for eligibility determinations and audits. Scheduled appointments with applicants to gather information and explain benefits processes. Collaborated with team members to resolve complex cases, utilizing expertise in regulations and policies to make informed decisions.

Interviewed applicants and explained scope of different available benefits.

Participated in professional development opportunities to stay current on changes in state and federal regulations affecting program administration. Supported agency efforts to minimize fraud risks by diligently verifying applicant identity and reviewing supporting documentation for authenticity. Streamlined application processing time for faster results, optimizing workflow management and prioritization strategies.

Reviewed applications for different aid programs and determined which qualification criteria for individuals. Followed guidelines when reviewing applicant data to determine eligibility for socioeconomic assistance.

Addressed escalated client concerns professionally and efficiently, working to find solutions that maintained program integrity while meeting client needs. Adhered to all established timelines for case processing, consistently meeting or exceeding performance targets set by management.

Improved eligibility determination accuracy by implementing efficient data verification processes.

Conducted regular audits of case files to ensure compliance with program requirements and verify accuracy of benefit calculations.

Assisted applicants with navigating the new online application process, offering guidance on required documentation and submission procedures.

Provided ongoing support to clients throughout the eligibility review process, maintaining open lines of communication for updates and inquiries.

Maintained high levels of confidentiality while handling sensitive personal information, following strict protocols for data security and privacy.

Resolved discrepancies with client applications to verify eligibility.

Reduced errors in benefit calculations by conducting thorough reviews of applicant financial information, ensuring consistency with program guidelines. Trained staff on current eligibility requirements and policies.

Developed extensive fact-checking and research skills by continuously reviewing different programs and options. Processed and certified documents for accuracy and compliance with government regulations.

Aided in the development of training materials and resources for new hires, ensuring a comprehensive understanding of eligibility processes and requirements. Contributed positively to a collaborative work environment by sharing knowledge, best practices, and insights into improving overall team performance.

Enhanced customer satisfaction with timely and accurate eligibility assessments, providing clear communication of requirements and expectations.

Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Developed and maintained courteous and effective working relationships.

Paid attention to detail while completing assignments.

Organized and detail-oriented with a strong work ethic. Worked well in a team setting, providing support and guidance. Skilled at working independently and collaboratively in a team environment. Proved successful working within tight deadlines and a fast-paced environment.

Proven ability to learn quickly and adapt to new situations.