Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Kathleen Pacheco

Fall River,MA

Summary

Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

9
9
years of professional experience

Work History

Manager of Operations

GardaWorld Cash Services
04.2014 - 07.2023
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
  • Identified and resolved unauthorized, unsafe, or ineffective practices
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
  • Supervised operations staff and kept employees compliant with company policies and procedures
  • Led hiring, onboarding and training of new hires to fulfill business requirements
  • Introduced new methods, practices, and systems to reduce turnaround time
  • Developed and implemented strategies to maximize customer satisfaction
  • Developed systems and procedures to improve operational quality and team efficiency
  • Trained and guided team members to maintain high productivity and performance metrics
  • Assisted in recruiting, hiring and training of team members
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness

  • Skilled at working independently and collaboratively in team environment.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with strong work ethic.
  • Organized and detail-oriented with a strong work ethic.
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Identified issues, analyzed information and provided solutions to problems.
  • Self-motivated, with a strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situations
  • Worked well in a team setting, providing support and guidance
  • Skilled at working independently and collaboratively in a team environment
  • Managed time efficiently in order to complete all tasks within deadlines
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Worked flexible hours across night, weekend and holiday shifts
  • Passionate about learning and committed to continual improvement
  • Worked effectively in fast-paced environments

Education

Business

BMC Durfee High School
Fall River, MA

Skills

  • Departmental Operations
  • Superb time management skills
  • Performance Evaluations
  • Cross-functional communications
  • Employee relations and conflict resolution

Additional Information

This resume represents who I have been for the last 50 years in banking. I recently retired with the full intention of seeking out another job so my time is not wasted from sitting around doing nothing. I have always had the intent to go out and work with older people no matter what the duties are and I feel with the position of housekeeping I can accomplish that goal. I have always been a hardworking enthusiastic individual working well with others by respecting who they are as well as understanding my objectives. In past years I have volunteered at Clifton Nursing Home in Somerset, St Anne's Church in Fall River and presently the President of VFW auxiliary in Tiverton RI.

Timeline

Manager of Operations

GardaWorld Cash Services
04.2014 - 07.2023

Business

BMC Durfee High School

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Kathleen Pacheco