Kathleen Parlier
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
37
37
years of professional experience
Work History
Customer Service/Collections Agent
Alabama Roofing Professionals
05.2023 - Current
- Built positive rapport and relationships for high levels of customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed payments and applied to customer balances.
- Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Used probing techniques to determine debtors' reasons for delinquency.
- Researched accounts and completed due diligence to resolve collection problems.
- Directed day-to-day collections functions.
- Implemented collections policy and procedures
Teacher - Moody Middle School
St. Clair County Board Of Education
05.2012 - 05.2023
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Developed and implemented classroom routines to address varying student needs.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Created lessons and online testing materials to facilitate remote learning.
Sixth Grade Social Studies Teacher
Kesling Middle School-LaPorte Community Schools
08.2001 - 05.2009
- Planned and implemented integrated Social Studies lessons to meet Curriculum Standards.
- Planned learning activities that provided students with opportunities to observe, question and investigate social studies topics.
- Established and supported a positive educational environment for student learning.
- Consulted with teachers in other disciplines to identify and adopt successful instructional strategies.
- Conducted regular parent-teacher conferences to keep parents informed of student progress.
- Discussed important historical figures, dates and events which helped shape modern world.
- Provided one-on-one attention to students, while maintaining overall focus on entire group.
- Integrated Smartboard and other instructional technologies into classroom.
- Worked with principal's office on disciplinary and safety issues.
- Proctored quizzes, tests and standardized examinations.
- Researched latest teaching techniques and incorporated into lesson delivery to improve concept acquisition.
- Educated students regarding national and global social issues and influencing factors.
Teacher for the Emotionally Handicapped
Kesling Middle School-LaPorte Community Schools
01.1996 - 05.2001
- Collaborated with specialists and general education faculty to meet needs of students requiring extra support.
- Create and implement Individual Education Plans for students
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Prepared and implemented lesson plans covering required course topics.
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Completed in-service and additional training to maintain professional growth.
- Worked with administrators on behavioral issues to support needs of students.
- Implemented differentiated instruction to meet needs of diverse learners.
- Devised and implemented classroom management strategies, maintaining safe and pleasant learning environment.
- Increased parent satisfaction through well-organized IEP meetings and family conferences focused on improving parent-child bonding skills.
Teacher for the Emotionally Handicapped
Charter Behavioral Health Systems
01.1994 - 01.1996
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Redirected students using Positive Behavior Support (PBS).
- Planned daily individual lesson plans
- Developed student curriculum
- Participant in hospital documentation committee
- Developed Individual Education Plans for students with special needs.
- Aided in development of school program K-12
- Coordinated regular meetings to share and analyze student performance data and success plans with treatment team
- Professional Assault Response Training certified
- Mentored new teachers on student progress monitoring and legal document preparation.
Pharmacy Technician
LaPorte Hospital
03.1987 - 05.1994
- Answered incoming phone calls and addressed questions from healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Implemented improvements to pharmacy organization system.
- Stocked, labeled, and inventoried medication to keep accurate records.
Administration Work Study Student
Southern Indiana United States Attorney's Office
01.1989 - 05.1989
- Filed government materials
- Prepared vouchers for government trips
- Prepared government certificates for trials
Education
Endorsement in Emotionally Handicapped
Purdue University Calumet
Hammond, IN05.2020
Bachelor of Arts - Education
Purdue University North Central
Westville, IN01.1994
Skills
- Problem-Solving Skills
- Verbal and Written Communication
- Time Management
- MS Office Proficiency
- Organizational Abilities
- Team Collaboration
- Maintain Records
- Credit and Collections
- Records Management
- Repayment Negotiations
Timeline
Customer Service/Collections Agent
Alabama Roofing Professionals
05.2023 - Current
Teacher - Moody Middle School
St. Clair County Board Of Education
05.2012 - 05.2023
Sixth Grade Social Studies Teacher
Kesling Middle School-LaPorte Community Schools
08.2001 - 05.2009
Teacher for the Emotionally Handicapped
Kesling Middle School-LaPorte Community Schools
01.1996 - 05.2001
Teacher for the Emotionally Handicapped
Charter Behavioral Health Systems
01.1994 - 01.1996
Administration Work Study Student
Southern Indiana United States Attorney's Office
01.1989 - 05.1989
Pharmacy Technician
LaPorte Hospital
03.1987 - 05.1994
Endorsement in Emotionally Handicapped
Purdue University Calumet
Bachelor of Arts - Education
Purdue University North Central
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