Kathleen Patel
BLUFFTON,SC
Summary
Conscientious Healthcare professional offering over 8 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Detail-oriented and knowledgeable Medical assistant skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care.
Overview
11
11
years of professional experience
Work History
Orthopedic Technician
Hilton Head Orthopedics
11.2023 - Current
- Prevented complications by closely monitoring patients'' conditions after surgery or injury, reporting any changes or concerns to supervising physician immediately.
- Optimized patient care by maintaining detailed records of treatments, procedures, and progress notes for each individual case.
- Strengthened teamwork and collaboration among clinic staff by actively participating in meetings, sharing knowledge, and providing constructive feedback.
- Facilitated successful rehabilitation efforts through ongoing communication with physical therapists regarding patient progress and needs.
- Set up orthopedic fracture tables for casting procedures and applied variety of plaster and fiberglass casting, splints, braces, soft goods and skin and skeletal traction.
- Improved patient comfort by providing efficient and accurate orthopedic casting and splinting.
- Reduced patient wait time by promptly assisting with the application and removal of casts, braces, and other orthopedic devices.
- Maintained organized, neat workspace and removed all waste and debris to promote efficiency and optimal productivity.
- Handled tools and machinery with caution and precision to avoid costly mistakes and safety accidents.
- Assessed patient comfort related to cast and splints and assisted with comfort measures.
MEDICAL ASSISTANT
Optim Orthopedics
10.2016 - 11.2023
- Sanitized, restocked and organized exam rooms and medical equipment
- Obtained client medical history, medication information, symptoms and allergies
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Collected and documented patient medical information such as blood pressure and weight
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Documented health history for patients in clinic
- Called and faxed pharmacies to submit prescriptions and refills
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Obtained pre- and post-treatment vital signs and weight
- Prepared patients for X-rays, suture removal and dressing changes
- Obtained all prescribed laboratory testing
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms
- Place patients in casts and remove casts when it is time
- Chart prep for clinic several days in advance
- Pre-cert MRI's and other imaging, as needed
MEDICAL RECEPTIONIST
East Georgia Neurology
09.2015 - 08.2016
- Adhered to strict HIPAA guidelines to protect patient privacy
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Managed multi-line phone system and pleasantly greeted patients
- Helped patients complete necessary medical forms and documentation
- Checked patient insurance, demographic and health history to keep information current
- Maintained current and accurate medical records for patients
- Organized paperwork such as charts and reports for office and patient needs
- Transcribed phone messages and relayed to appropriate personnel
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Completed patient referrals to other medical specialists
- Supported office staff and operational requirements with administrative tasks
- Enhanced office productivity by handling high volume of callers per day
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
RECEPTIONIST ADMINISTRATOR
Gateway Animal Hospital
03.2014 - 08.2015
- Answered incoming calls, directing clients to individuals addressing specific needs
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession
- Promoted maintenance of professional and courteous customer interactions across reception personnel
- Monitored visitor access and maintained situational awareness to promote on-site security and safety
- Scheduled initial and return appointments for [Type] clients, adhering to internal policies while accommodating individual customer needs
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Greeted customers and visitors in-person and via telephone calls
- Kept reception area clean and neat to give visitors positive first impression
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
- Acted as first point of contact and set appointments for prospective clients
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Collected payments from clients and updated account balances
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
Education
High School Diploma -
Statesoboro High School
Statesboro, GA05.2003
Skills
- Multi-Line Telephone System Operation
- Height and Weight Measurement
- Electronic Charting
- Place patients in casts and removal when time comes
- Time Management
- Removing Sutures
- Customer Service
- Microsoft Office
- X-Ray Processing
- Critical Thinking
- Updating Medical Records
- Professional Bedside Manner
- Diagnostic Testing precertification
- HIPAA Compliance
- Examination Preparation
- EMR Systems
- Completing Insurance Forms
- Microsoft Outlook
- Coordinating Drug Refills
- Wound Care
- Cleaning and Organizing
- Simple Dressings
- Dressing Removal
- Fracture Management
- Suture removal
- Anatomy knowledge
- Post Operative Care
- Splinting
- Orthopedic casting
- Cast removal
- Dressing changing
- Orthopedic bracing
- Splint application
- Reliability
Personal Information
Title: Medical Assistant
Timeline
Orthopedic Technician
Hilton Head Orthopedics
11.2023 - Current
MEDICAL ASSISTANT
Optim Orthopedics
10.2016 - 11.2023
MEDICAL RECEPTIONIST
East Georgia Neurology
09.2015 - 08.2016
RECEPTIONIST ADMINISTRATOR
Gateway Animal Hospital
03.2014 - 08.2015
High School Diploma -
Statesoboro High School
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