Kathleen Pence

First started out getting my health back from a major surgery which had surgery October 2018.

At this time my husband became ill with hearth issues and then End Stage Renal Disease which he was home for but had to get to doctor appointments so could not work away from home at this time.

My husband died 4/15/2025 and I am now looking for part-time employment.

Managed the Front Desk and Medical Records of an Oncology Practice in the Sonterra area.

Duties not only included being sure we had staffing for the front desk which included greeting patients, obtaining necessary information for verifying insurance and collecting payments but also checking out patients and securing followup appointments as well as making appointments for any Radiology Scans or Lab Work.

Medical Records - scanned all documents to patient charts, as well as sending any requested records to other physicians, insurance companies, etc.

I also coordinated supply orders , contacted maintenance when needed facility repairs, etc.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Worked in office answering phones and directing calls to appropriate departments.