Kathleen Pethtel

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Managed approximately 30 incoming calls.

• Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
• Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
• Increased customer satisfaction by addressing and resolving complex issues effectively.
• Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
• Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
• Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
• Supported team members during peak periods by sharing workload and providing guidance when needed.
• Resolved customer complaints, ensuring customer satisfaction and loyalty.
• Customized sales pitches to match customer needs, leading to higher conversion rates.
• Increased repeat business by personalizing customer interactions and remembering client preferences.

• Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
• Increased customer satisfaction by addressing and resolving complex issues effectively.
• Managed approximately 30 incoming calls
• Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
• Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
• Supported team members during peak periods by sharing workload and providing guidance when needed.
• Resolved customer complaints, ensuring customer satisfaction and loyalty.
• Managed high volume of customer calls, maintaining calm and professional demeanor.

• Managed confidential student records with accuracy and care, maintaining privacy standards as required by law.
• Created resources such as brochures or pamphlets as well as Honor Roll Certificates for over 300 students .
• Coordinated standardized testing administration, ensuring seamless scheduling and adherence to proper procedures.
• Monitored attendance data regularly to address truancy concerns proactively, implementing interventions as necessary.
• Streamlined the registration process for new students, ensuring a smooth transition into the school community.
• Maintained a welcoming office environment conducive to open dialogue between students and staff members alike.
• Processed student registrations and withdrawals.
• Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
• Performed clerical and administrative support duties to optimize workflow procedures.
• Documented attendance, grades and test scores to update permanent records.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Volunteered to help with special projects of varying degrees of complexity.
• Served as liaison between parents, teachers, and administration to foster open communication channels and resolve conflicts effectively.

• Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
• Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
• Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
• Organized files for court proceedings.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Managed sensitive and confidential information with discretion, upholding integrity of executive communications.

• Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
• Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
• Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
• Organized files for court proceedings.
• Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
• Transcribed legal documents and phone conversations.
• Reduced errors in legal documents by implementing thorough proofreading processes.
• Created, indexed, and maintained client binders.

IN ICELAND:

• Base Librarian in Keflavik, Iceland