Overview
Work History
Timeline
Generic

KATHLEEN PEZZANO

Portsmouth,VA

Overview

37
37
years of professional experience

Work History

Dining Services Senior Supervisor

GOURMET DINING LLC.
Montclair, NJ
08.2016 - Current
  • Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
  • Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
  • Leveraged feedback gathered from guests to develop new initiatives, policies and strategies to improve satisfaction with services and menu.
  • Maintained responsibility for food, beverage and kitchen equipment ordering, regularly assessing departmental needs and verifying sufficient stock levels.
  • Trained, managed and scheduled dining staff, distributing hours and assignments to leverage strengths of individual team members.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Used cash registers and credit card machines to cash out customers.
  • Circulated throughout the dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
  • Accomplished multiple tasks within established timeframes.
  • Boosted employee morale through regular recognition programs that acknowledged outstanding individual contributions.
  • Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within the department.
  • Reduced employee turnover rates by fostering a positive work environment and addressing staff concerns promptly.
  • Used my leadership qualities to successfully conduct all employees in numerous dining locations across the Montclair State University campus.
  • Managed the concession for every sports event throughout the school year while maintaining inventory, handling cash and serving customers.
  • Supply ordering
  • Employee scheduling
  • Employee supervision
  • Staff oversight
  • Goal oriented
  • Attention to detail
  • Safety protocols
  • Analytical thinking
  • Quality control
  • Efficient with Apex Lockers
  • Efficient with Amazon Go
  • Efficient with POS systems
  • Food safety

Assistant Food Service Manager

Quick Check
Bloomfield, New Jersey
08.2013 - 11.2016
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Streamlined food preparation processes for increased efficiency and reduced waste.
  • Observed staff confirm safety and quality standards.
  • Collaborated with the executive chef to develop new menu items, resulting in increased sales and positive feedback from customers.
  • Practiced safe work habits and encouraged staff to do the same.
  • Managed staff schedules, ensuring adequate coverage during peak times and reducing labor costs.
  • Trained new hires on company policies, procedures, and best practices for exceptional service delivery.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Coordinated promotion of special menu items, motivating wait staff to increase sale of new specials and bundles.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Monitored adherence to corporate policies, procedures, and standards as well as industry health and safety regulations.
  • Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.
  • Effectively scheduled and distributed work assignments in alignment with operational and customer needs.
  • Adapted meals based on FOH (Front of House) tickets while maintaining accuracy and speed of preparation.
  • Oversaw scheduling, inventory management and supply ordering to maintain a fully stocked kitchen.
  • Recruit, hire, and train deli staff, ensuring they are knowledgeable about food products, safety procedures, and customer service.
  • Ensure the store is clean, well-organized, and that food displays are appealing and stocked with fresh items.
  • Manage inventory levels, order supplies, and coordinate with suppliers to ensure a consistent supply of fresh, high-quality products.
  • Ensured compliance with health codes, leading to consistently high scores on inspections and maintaining a clean work environment.
  • Displayed proper food handling and equipment technique when assisting in the kitchen.

Store Manager/Head Bookkeeper

Handy Dandy Dari Deli
Montclair, NJ
10.1988 - 08.2013
  • Cultivated warm relationships with regular customers.
  • Worked with a POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Completed point of sale opening and closing procedures.
  • Keeps the register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Increased sales significantly by upselling higher-end products to customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Managed a family owned business for over 25 years and took pride in carrying on my family's success any way I could.
  • Took charge of the bookkeeping and Payroll for every employee and kept track of all finances.
  • Oversaw all aspects of the deli's daily operations, from opening to closing, including staff scheduling, task delegation, and ensuring smooth workflow.

Timeline

Dining Services Senior Supervisor

GOURMET DINING LLC.
08.2016 - Current

Assistant Food Service Manager

Quick Check
08.2013 - 11.2016

Store Manager/Head Bookkeeper

Handy Dandy Dari Deli
10.1988 - 08.2013

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KATHLEEN PEZZANO