Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Timeline
Generic

KATHLEEN PICIU

Hummelstown,PA

Summary

Experienced Inside Sales Representative highly effective at cultivating productive customer relations and building loyalty with exceptional service and product offerings. Ready to bring many years of sales success to drive dramatic revenue growth.

Overview

14
14
years of professional experience

Work History

Inside Sales Specialist

Verizon Wireless
Hummelstown, PA
10.2020 - Current
  • Performed administrative tasks such as answering phones, filing documents, entering data into databases.
  • Provided timely feedback on customer inquiries, complaints, and requests for information.
  • Developed and executed sales strategies to increase revenue and meet customer needs.
  • Employed mathematical skills to calculate purchase, negotiate price and draft contract.
  • Reached and exceeded monthly sales targets through effective sales strategies and techniques.
  • Participated in sales training and workshops to improve sales techniques and product knowledge.
  • Assisted in the development of sales materials, including brochures and online content.
  • Managed multiple sales projects simultaneously and met deadlines.
  • Conducted daily cold calls and emails to potential clients to generate new sales opportunities.
  • Developed and maintained strong relationships with existing clients to ensure repeat business.
  • Responded promptly to customer inquiries and resolved issues to ensure customer satisfaction.
  • Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
  • Took inbound calls on headset, promoting products and services to secure new accounts.

Inside Sales Acting Supervisor

Verizon Wireless
Hummelstown, PA
09.2022 - 02.2023
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Created new strategies for improving customer service standards within the organization.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Set specific goals for projects to measure progress and evaluate end results.

Sales Manager

Verizon Wireless
Harrisburg, PA
09.2015 - 10.2020
  • Identified and developed new markets for products or services.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Implemented process changes to streamline sales department workflow.
  • Managed daily operations of sales department, including supervision of staff members.
  • Created and presented monthly reports to management on sales performance.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
  • Directed and coordinated products, services and sales activities.
  • Supported sales team members to drive growth and development.
  • Resolved customer complaints regarding sales and service.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Coached, developed and motivated team to achieve revenue goals.
  • Tracked inventory levels using computer systems.
  • Monitored inventory levels and identified opportunities for cost savings through improved inventory management.
  • Analyzed sales history to determine optimal inventory levels and identify potential inventory issues.
  • Replenished inventory levels when needed.
  • Identified dead inventory and created solutions for excess liquidation through creative inventory management solutions.
  • Handled daily team scheduling and properly staffed shifts.
  • Assisted in recruiting, interviewing and hiring new team members.

Front Desk Receptionist

Paul G Enterprises
Williamsport, PA
05.2011 - 02.2015
  • Worked at both the Holiday Inn by IHG and TownPlace Suites by Marriott while working for Paul G Enterprises
  • Greeted customers warmly and made them feel welcome.
  • Handled sensitive information in a confidential manner.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.

Front Desk Receptionist

Marriott International, Inc.
Williamsport, PA
05.2010 - 05.2011
  • Greeted customers warmly and made them feel welcome.
  • Handled sensitive information in a confidential manner.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Managed multi-line telephone system, directing calls to appropriate departments.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Maintained a clean and organized reception area to uphold company image.
  • Completed basic bookkeeping and document filing.
  • Kept track of room availability status by monitoring housekeeping duties.
  • Adhered to all housekeeping policies and procedures.
  • Performed housekeeping duties such as cleaning countertops, restocking supplies.

Education

High School Diploma -

Pennsylvania Cyber Charter
WV
06-2009

Some College (No Degree) - International Relations

Lycoming College
Williamsport, PA

Skills

  • Cold-calling
  • Closing Techniques
  • Customer Relationship Management
  • Adept multi-tasker
  • Analytical problem solver
  • Goal Setting
  • Staff Management
  • Coaching and mentoring

Languages

French
Limited

Accomplishments

  • American Honors Society
  • Winners Circle 2015 (sales excellence)

Affiliations

Volunteering with the Volunteers for Ukraine Foundation

Volunteering for St. Jude's

Volunteering in nature by caring for wounded animals and transporting them to rehabilitation facilities

Timeline

Inside Sales Acting Supervisor

Verizon Wireless
09.2022 - 02.2023

Inside Sales Specialist

Verizon Wireless
10.2020 - Current

Sales Manager

Verizon Wireless
09.2015 - 10.2020

Front Desk Receptionist

Paul G Enterprises
05.2011 - 02.2015

Front Desk Receptionist

Marriott International, Inc.
05.2010 - 05.2011

High School Diploma -

Pennsylvania Cyber Charter

Some College (No Degree) - International Relations

Lycoming College

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KATHLEEN PICIU