KATHLEEN PIERCE

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• KENIA KWIERSKENIA KWIERS

  <ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA

• Danica FloresDanica Flores

  <ul> <li>Lead in the creation of the 2025 Middlesex County Homelessness Action Plan, guiding multi-sector strategy across 8 municipalities for the next five years.</li> <li>Lead case manager for clients facing high-risk housing instability, evictions, and multi-barrier challenges. Navigate complex systems to secure urgent basic needs, emergency funding, and long-term housing solutions.</li> <li>Maintained current knowledge of relevant laws, regulations pertaining to the field of social work, navigation.</li> <li>Cultivated partnerships with landlords, legal systems, shelters, healthcare providers, and social agencies, streamlining coordinated access and warm referrals.</li> <li>Acted as a resource for municipal staff and frontline workers, providing up-to-date knowledge on provincial housing programs and community support pathways.</li> </ul> at Middlesex County Social Services<ul> <li>Lead in the creation of the 2025 Middlesex County Homelessness Action Plan, guiding multi-sector strategy across 8 municipalities for the next five years.</li> <li>Lead case manager for clients facing high-risk housing instability, evictions, and multi-barrier challenges. Navigate complex systems to secure urgent basic needs, emergency funding, and long-term housing solutions.</li> <li>Maintained current knowledge of relevant laws, regulations pertaining to the field of social work, navigation.</li> <li>Cultivated partnerships with landlords, legal systems, shelters, healthcare providers, and social agencies, streamlining coordinated access and warm referrals.</li> <li>Acted as a resource for municipal staff and frontline workers, providing up-to-date knowledge on provincial housing programs and community support pathways.</li> </ul> at Middlesex County Social Services